Customer Service Training
Resume:
Armand R. Smith
**** ******* **** ********, ** **606
562-***-**** abkrkd@r.postjobfree.com
Objective
Seeking a position that will utilize the skills and experience gained during 1 year HVAC Training.
Technical Skills
Refrigeration theory and electricity Sheet metal fabrication
Electronic control mechanism Power sources and circuit diagrams
Copper piping and soldering techniques Testing instruments and troubleshooting
Air conditioning and heating systems techniques
Diagnostic and repair procedures Pressure and temperature charts
Gas furnace design and wiring safety
Relevant Experience
Customer Service
Kept records of customer interactions and transactions.
Referred unresolved customer grievances to supervisor for further investigation.
Conferred with customers by telephone in order to provide information about services.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Contacted customers to respond to inquiries or to notify them of any planned adjustments.
Shipping & Receiving Clerk
Made arrangements for shipping and delivery of materials.
Utilized manifest/invoices/orders to verify accuracy of incoming or outgoing shipment.
Followed shipping procedures to determine shipping method for materials and equipment.
Coordinated with establishment representatives to rectify problems, such as damages and shortages.
Computed amounts, such as space available, and shipping, storage, and demurrage charges.
Education & Training
RHVAC Technology Diploma WyoTech Long Beach, CA
Military Ordnance Training United States Marine Corps Camp Pendleton, CA
General Education Langston University Langston, OK
Forklift Certification CAL OSHA/OSHA Whittier, CA
Work History
Forklift Operator Contract Work Topeka Kansas, KS 2009-
Maintenance Present
Order Puller Integrity Staffing Las Vegas, NV 2008
Maintenance Benchmark Staffing Las Vegas, NV 2005-2008
Security Officer Irvine Spectrum Center Irvine, CA 2000-2001
Ordnance Tech U.S.M.C. Oceanside, CA 1995-2000
Military Service
UNITED STATES MARINE CORPS
Honorable Discharge
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