Manager Customer Service

Valerie berry

* *. ******** **., *******, VA **669 757-***-**** abkrjo@r.postjobfree.com

Assistant Manager

Dedicated and technically skilled business professional with a versatile

administrative support skill set developed through experience as an

assistant office manager, secretary, administrative assistant, leasing

agent and office clerk.

Successfully maintained excellent customer relation skills. Utilized

management and leadership skills that provided quality services for current

and future residents of the community and able to find simple solutions to

problem solve.

Offer computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Leasing, Marketing & Credit

Staff Development & Checks Inventory Management

Training Accounts Payable/Receivable Expense Reduction

Policies & Procedures

Manuals Bookkeeping & Payroll

Experience

NAIL TECHNICIAN, Hampton, VA 2003 to Present

Nail Technician, Self Employed

Operating and maintaining a small business that specializes in creative

nail enhancements, various services and techniques ranging from manicures

to pedicures including waxing. Results:

Continuously promote public awareness to educate people concerning good

health and hygiene of the nails, hands and feet.

Built and maintained a clientele through marketing and advertisements

increasing profits and sales.

RIVERSIDE PEDIATRICS CENTER, Newport News, VA 2000 to 2003

Medical Records Clerk 2002-2003

Receptionist 2000-2002

Promoted to Medical Records Clerk and served as a Receptionist to

Pediatrics Center, handled a busy phone system, functioned as primary

liaison to customers and ensured a consistently positive patient experience

under several doctors within a residential training facility. Results:

In charge of maintaining hundreds of patient charts by way of registration,

filing, updating, creating and entering data from various facilities to

ensure accuracy of birth records, immunizations and other pertinent

information. Acknowledgement and use of ROI, HIPAA, OSHA and JHACO

regulations.

Assisted the staff with direct and indirect support. Front office check in,

check out, appointment settings, telephone etiquette, mail sorting,

insurance verifications, referrals, handling various forms of payments, rx

refills, encounter form familiarity, generated reports, inventory control

and practiced good customer service.

Proficient with Medical Terminology, Microsoft Office, DocuTrak, Logician,

Medic and MYSIS programs. Office equipment use includes: printer, copier,

scanner, fax, shredder, multiline phone system, intercom, 10 key

calculator, 48 wpm and timesheets.

ALTA VISTA APARTMENTS, San Antonio, TX

1995-1999 GREAT ATLANTIC REAL ESTATE, INC., Hampton, VA

1993-1995 Assistant Manager/Leasing

Coordinator 1995-1999

Resident Manager 1995

Leasing Consultant 1993-1995 (on & off)

I co-managed an apartment community of 252 units above 95% occupancy rate

and maintained minimal delinquencies for approximately 4 years. Knowledge

of Rent Roll, Microsoft Office, Math Skills and standard use of office

equipment. Duties included:

Rental Increases, Section 8 Housing, 24 hour notices, liens, evictions,

handled all monetary transactions, posting rent, variances, renewals and

vouchers, deposits, AP/AR and timesheets. Completed reports daily, weekly

and monthly. Worked closely with residents and future prospects regarding

qualifying applicants, credit checks, paperwork, resident retention,

maintaining resident files, work orders, move ins and move outs.

Managed office and maintenance staff of 7 employees and worked closely with

local vendors. Preformed Walk Thrus, inspections, curb appeal checks,

maintenance logs, vendor logs and coordinated make readys with maintenance

staff in a timely and organized manner.

Promoted to Acting Resident Manager, I managed 136 unit property on-site

office and maintenance staff. Successfully increased occupancy rate to

100% pre-leased. Responsibilities included budgeting, posting rent,

accepting forms of payment, manual weekly and monthly reports, handling

delinquencies, move ins, move outs, lease renewals, paperwork, credit

checks, ordering supplies, work orders and compiling data.

As Leasing Consultant, I presented apartments to potential residents.

Incorporated marketing concepts to increase occupancy rate and ultimately

increase our bottom line. Compiled data and completed comparables,

amenities, etc., Typed up lease agreements, performed move ins, move outs,

answered phone, set appointments, maintained good customer etiquette,

maintained resident files, renewal notifications, traffic logs, credit

checks, ordered supplies and other clerical duties.

Education

CRESCENT COSMETOLOGY, Hampton, VA

2003

VA STATE BOARD LICENSE

MEDICAL CAREERS INSTITUTE, Newport News, VA

2007

Medical Administration

GLOUCESTER HIGH SCHOOL, Gloucester, VA

1988

High School Diploma, General Business

Attended seminars for Effective Management, Equal Housing, Red Book,

Leasing Techniques, Time Management, Recordkeeping, Telephone Etiquette,

Traffic and Marketing Concepts and other various training courses that

included workshops.

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