-***** S. Broad St. Apt.****

Scottsboro, AL *****

Phone 256-***-****

E-mail abkrji@r.postjobfree.com

Steven M. Wilson

If you are looking for a determined, efficient, hard working individual then look

no further. I hold a very good work ethic and set a high standard of example to others. I

have exemplify great customer service: Relating well to people of any age, start

conversations with ease, and can make any customer feel exceptionally special.

Throughout my life and work history, I have often been recommended for Leadership

responsibilities and management fields. I strive to perform to the best of my abilities and

desire above all to succeed at my work as I do with all areas of my life. It is for these

reasons, I know that I am qualified to perform the duties and responsibilities of this

position.

Work experience.

04/16/2010 - present Unclaimed Baggage Center Scottsboro, AL

Phone # 256-***-**** Retail Director: Jennifer Kritner

Position: Assistant Retail Manager/Hospitality

• Supervise employees pertaining to: Guest Services, Housekeeping, Café,

and Hospitality. Coach and train employees to improve upon their job responsibilities as

well as exceed in all aspects of customer service. Organize and maintain company

lunches. Responsible for the ordering and inventory of Housekeeping and Café orders.

Responsible for the cleanliness of entirety of store. Ensure guests are completely satisfied

with every visit.

09/08 – 04/15/2010 Burger King, Wesfam Inc. Scottsboro, AL

Phone # 256-***-**** Gen. Manager: James Denmark

Position: Closing Assistant Manager

• Supervise and Train Team Members, Maintain appropriate Inventory Levels, Ensure Customer

Satisfaction, and Implement quality improvements; ServSafe Qualifications; Responsible for Shift:

Delegating of Tasks, Positions, Registers (Skims), Management Paper Work: Quality Checks,

Maintaining Criticals, Opening/Closing paper work; Check In Shipments/Supplies.

10/07 – 8/08 Domino’s Pizza Port St. Lucie, FL

Phone # 772-***-**** Owner: Mike Zabib / Gen. Manager: James Marshall

Position: Assistant Manager, Delivery Expert

• Food Prep, Answering phones and taking orders; Prepared Orders: Dough, Saucing, Topping,

Cutting Table; Delivered Orders; Maintained Customer Satisfaction: Listening, Apologizing,

Solving/Satisfying, Thanking; Checked out Driver’s after their Shift, Counted Down front Registers,

Made End of Shift Deposit, Closed out Computer Work and Store; Checked Cleanliness of Store

before Closing.

03/08 – 08/008 Boy’s and Girl’s Club of America Port St. Lucie,

FL

Phone # 772-***-**** Unit Director: Ginni Dennison

Position: Program Staff, Assistant Director, Teen Coordinator

• Facilitated children ages 5-18; Responsible for the care, safety, and over all well-being; Through the

implementation of the 5 Core Areas: Character/Leadership, Fitness/Recreation, The Arts,

Education/Career, and Health/Life Skills, Communicating to Parents achievements, improvement,

and agenda’s; Completing weekly Paper Work including: agenda’s, Tuition, Grant Spending, and

Attendance; Planning of Teen Field Trips; Prepared own Life Teaching Lessons.

1/07 - 6/07 Quizno's Sub Maryville, TN

Phone# 865-***-**** Owner: Keith Sexton

Position: Assistant Manager, Manager in Training

• Opened/Closed Store: Food Prep, Stock, Cleaning, Register; Slicing of Meats/Cheese; Checked in

Truck Order; Afternoon Cash Drop; Delegation to employees; Sub-maker, Wrapper, and Cashier

8/04 - 5/06 Johnson Bible College Knoxville, TN

Phone# 865-***-**** Dean of Students: David Legg

Position: Resident Assistant

• Housing Administration at beginning and end of semester period record damages.

• Weekly Room Checks: Cleanliness/Recording

• Create, Teach and appoint people to lead Weekly Devotionals for Dorm Wing.

• Enforce School Policy

• Set a proper Example of JBC R.A. leadership

• Responsibility to peers: counsel, encouragement, godly advice

• Update Wing on Current Events and News

• Weekly meeting to report to Resident Advisor

1/06 - 5/06 JBC: Admissions, Calling Room

Position: Work-study Student Admissions Counselor

• Assisted the Admissions department making contacts with perspective students: Recording the

progress of their College plans, degree options, extra-curricular activities; verifying telephone

numbers/ street addresses;

• Sending perspective students (contacted): Newsletters, Deadlines, College Catalog, Upcoming

Events, and some times personal notes of encouragement.

5/04 - 8/04 Manpower- Chattanooga Scottsboro, AL

Phone# 256-***-****

Position: Unit Coolers: Box Handler

• Boxed Air Units ranging from 30 lbs. - 250 lbs. [ about 75-130 daily] and placed on wooden skids

to be shipped

5/03 - 8/03 Shocco Springs Conference Center Talladega, AL

Phone# 256-***-****

Position: Summer Staff

• Worked primarily with Kitchen Crew: In charge of Wilderness Camp [ Breakfast, Lunch, Dinner]

• Housekeeping of all Hotel like Rooms

Education [Dates Attended]

8/02 - 12/02 Jacksonville State University Jacksonville, AL

• Received Cross-Country Scholarship - Half Tuition

1/03 - 5/03 Northeast Community College Rainsville, AL

• Received Choir Scholarship - Full Tuition/Fees

8/03 - 12/06 Johnson Bible College Knoxville, TN

Degree Received: B.A. Youth Ministry/ Preaching [ 2 yrs. Greek]

• Received Go Forth Scholarship - Progressing $100-$300

• Constantly on Dean's List

• Extracurricular activities Cross-Country at JSU

• Began and Captained Cross-Country at JBC

References

•James Marshall, General Manager of Domino’s Pizza, Port St. Lucie, FL.

Work Phone: 772-***-****

• Steve Cook, Professor of Old Testament and Hebrew. Johnson Bible College. Home Phone:

865-***-**** Work Phone: 865-***-****

• David Legg, Dean of Students/ Resident Advisor (Boys Dormitory). Johnson Bible College.

Work Phone: 865-***-****

QUALIFICATIONS

• Serve Safe Certified

• Microsoft Excel Certified

• Microsoft Publisher Certified

•Have 5 years in Pizza Industry: 3 working with Papa Johns Pizza (Scottsboro, AL) and 1

working with Domino’s Pizza (Scottsboro and Port St. Lucie, FL)

• Exceptional Typist

• Experience with Power Point, Video Editing, and blogging.

• Wonderful Customer Service

• Have Great Communication Skills, Relate Very Well to people of Any age, Train others with

ease, Confident and take Ownership in, for, and how I Work.

Contact this candidate