Manager Management

MARI OLIVAS, MBA

*** ********* *** *** *******, TX 78260 915-***-****

abkrik@r.postjobfree.com

OPERATIONS EXECUTIVE

SUMMARY

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A well educated professional, I have extensive experience in all aspects of

Operations Management. My proven ability to increase volume, revenue, and

profits, reduce costs, reduce employee turnover, increase employee and

patient satisfaction scores, establish positive relationships, and build

strong teams makes me an asset who can hit the ground running. An

excellent, persuasive communicator, motivator, and problem solver; in my

current position I utilized my strong interpersonal skills to build solid

relationships with physicians and to form strategic alliances resulting in

a 30% increase in hospital admissions. I look forward to quickly and

successfully analyzing and resolving your critical issues. Bi-lingual:

English/Spanish

KEY SKILLS

Conflict Resolution Customer Relationship Facilities Planning &

Management Management

Operations Analysis Process Operations Multi-site Operations

Improvements

Contract Budget Control Project Management

Review/Negotiations

Efficiency Improvement Senior Staff Employee Retention

Communications

Sales/Marketing Purchasing/Procurement Program Development

Campaigns

PROFESSIONAL WORK EXPERIENCE[pic]

Sierra Providence Health Network El Paso, TX 08/2007 to

Present

Physician Liaison, Children's Hospital and Women's Services Business

Development

> Created/Implemented sales calls to referral sources in outlying,

secondary markets, i.e. Las Cruces, Deming, Silver City, Alamogordo,

Ruidoso, Albuquerque, NM. Results: Pediatric transfers to Children

are Hospital; increased Admissions at the Children's Hospital 25%;

enhanced patient s experienced improved care; increased revenue.

> Recommended strategic locations/Negotiated Lease, furniture, computer

equipment, wiring, etc. Results: Established 6 TWC centers throughout

El Paso; completed the establishment of one of the centers before the

deadline and under budget despite being given a one month deadline for

completion.

> Collaborated on development of Hospital Business Plan. Results:

Several of my personal suggestions of initiatives and strategies were

incorporated in the 2009 Business Plan; Admissions increased 25%.

Sierra Providence Physical Rehabilitation Hospital El Paso, TX

12/2002 to 08/2007

Director of Operations, Outpatient Rehabilitation Services

> Identified opportunities for the establishment of several Outpatient

Programs/Met with physicians to determine their needs and desires.

Results: 30% increase in revenue within 2 years; established Total

Knee Replacement, Balance and Vestibular, Memory Program, Day Hospital

Program and Lymph Edema Programs; delivered great clinical outcomes.

> Conducted an assessment/ root analysis/Identified deficiencies and

opportunities. Results: Built the strongest team in the hospital;

increased patient satisfaction scores from 70% to 99-100%; increased

employee satisfaction scores from 75% to 100%.

> Empowered specific therapists to be Champions of certain new

Outpatient Programs based on their expertise/Asked them to involve the

rest of the therapists in developing Best Practices. Results:

Contributed significantly to Program successes.

> Managed Staff Utilization. Results: Realized projected Revenue;

developed and implemented Departmental Policies & Procedures.

> Marketed Services and Specialty Programs to Physicians and the

community. Results: Established strong rapport and built strong

relationships with Physicians; identified opportunities.

Sierra Providence Health Network El Paso, TX 10/2001 to

12/2002

Healthcare Recruiter, Human Resources

> Recruited /Screened/Selected Professional Staff/ Performed on-boarding

activities for new physicians. Results: Created highly qualified

Teams; integrated physicians into our community; uncovered business

growth opportunities.

> Suggested some departmental strategic changes in the Pharmacy

department to change the work environment. Results: Filled hard to

fill positions (Pharmacists) in a short period of time; recognized by

the Directors and CEO.

> Reviewed Vendor s' Performance. Results: Selected/Negotiated Human

Resources Contracts to provide best services available.

Upper Rio Grande Workforce Development Bd. El Paso, TX 05/1995 to

09/2001

Procurement Manager 04/1999 to 09/2001

Purchasing/Procurement Manager 05/1995 to

04/1999

> Standardized/Established new sources/Developed new Vendor protocols.

Results: Negotiated best pricing and

delivery schedule; achieved substantial Cost savings.

> Monitored changes in Federal, State and Local Regulations covering

Procurement, Property Management, and Client Assistance. Results:

Maintained compliance with multiple program Regulations including

Workforce Investment Act, CHOICES, Food Stamps, Employment Training,

Welfare to Work, Dislocated Workers and more.

> Managed Procurement Process/Performed cost/Benefit analyses. Results:

Negotiated favorable Purchasing Agreements and Contracts.

> Developed a Transportation Assistance Program. Result: Provided

transportation to clients; Program was adopted and used by TWC in

other cities.

> Established offices/Relocated existing offices/Negotiated Building

lease Agreements, Supplies and Services . Results: Seamless on-time

transitions for personnel and materiel.

Stewart Warner Instruments El Paso, TX 08/1989 to

01/1995

Strategic Buyer/Purchasing Agent

> Recruited to assist with a Start-up operation at Stewart Warner.

Results: Promoted from Purchasing Agent to Strategic Buyer ;

established annual Purchase Agreements; negotiated pricing; procured

Maintenance, Repairs & Operations and packing supplies.

> Strategized with Engineering & Quality Control Departments. Results:

Ensured purchased parts for injection molding and metal stamping

commodities were in compliance.

Johnson Controls, Inc. El Paso, TX 09/1988 to

08/1989

Buyer

> Established the Purchasing Department for 2 facilities (El Paso, TX

and Juarez, Chihuahua, Mexico. Results: Well functioning

Commodities, Packaging and MRO groups.

> Managed the data entry of the Bills of Materials (15 staff). Results:

Assisted Accounts Payable and Receivable as Interim Accountant until

Accountant was inplace.

EDUCATION[pic]

University of Texas at El Paso

MBA, International Management 2009

B.B.A, Management 1985

Computer Skills: IBM/Macintosh Systems, Microsoft Windows, Oracle, MAPICS,

FileMaker, PowerPoint, Excel, Word

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