Customer Service Home Health
Resume:
SHARON A ENGLAND
**** ***** **, *********, ** ***54 (H) 870-***-**** (M) 567-***-**** (F)
*********@**********.***
Objective To obtain an office position that allows me to use my
experience and abilities to better myself and the company I am working
for
Experience
TSC Communications, Wapakoneta, OH, Plant Service Center
April 2001- March 2009 Customer Service/Dispatcher
Take trouble calls for phone and cable TV and high speed
internet services (DSL and Cable modems
Resolve problems over phone or dispatch technician to
customer's home
Schedule and dispatch work orders in the morning and throughout
the day
Complete work orders sent to the department from the Central
Office (work orders include connecting phone service,
disconnecting phone service, changing services on a customers
line, installing second lines, activating cable accounts,
activating digital cable boxes, cable modems, etc.)
Follow-up on repair orders to maintain customer satisfaction
(making sure all orders are done correctly, completely and in a
timely manner.)
Interaction with phone and cable technicians through 2-way
radios and cell phones to make sure work is completed and
assigning additional service orders throughout the day as they
are called in
Maintain a good relationship with current and future customers
Ensure a high level of personalized customer service
TSC Communications, TSC-TV
November 1998 - April 2001 Customer Service Representative
Address Customer Service Issues
Sell our services to customers in person and over the phone (
services
include cable TV, cable modem services, local and long distance
phone
services, pagers and Sprint PCS)
Taking payments
Update payments on computer system
Balance daily income and make deposits to the bank
Collect overdue payments and follow up on NSF checks
Monitor monthly billing
Assign technicians' work and update completed work orders daily
Trained new permanent and temporary employees
Dispatch work to technicians over 2 way radio and cell phones
Create /design pages on the Character Generator for the Public
Service Channel
FrontierVision, Ada, OH (formerly Dimension Cable Services, a division
of
Cox Communications)
July 1991 - November 1998 Customer Service Representative II
Address customer service issues
Market our services to old and new customers in person and by
phone
Balance daily income by updating payments & making daily
deposits to
the bank
Organize accounts receivable by collecting overdue payments and
following up on NSF checks
Prepare work for technicians including processing their work
schedule as
well as assigning specific work orders.
Finalize all completed work orders
Train new employees
Supervision of 2 installer technicians and 1 maintenance
technician
Grismer Tire Company, Lima, OH
May 1989 - July 1991 Office Manager
Quote tire prices to customers in person and over the phone
Inventory Control
Purchase supplies
Accounts Receivable and Accounts Payables
Prepare timecards and process weekly payroll
Prepare monthly billing and Aging Report
Balance petty cash
Address customer service issues
Ford Motor Company, Lima, OH (temporary position)
February 1989 - May 1989 Accounting Clerk
Code incoming bills
Update inventory tickets on computer
Issue manual checks as needed
Order supplies for employee store
Adams Mark Hotel, Charlotte, NC
August 1982 - November 1984 Payroll Manager
Responsible for payroll of 450 employees through ADP system
Discuss complaints and questions with department supervisors
Issue monthly travel agent commission checks
Yearly W-2 Forms
Keep credit union, insurance information and garnishment
records
Gaston County Health Department, Gastonia, NC
Home Health Services
July 1979 - August 1980 Accounting Clerk
Keep patient records for Home Health Nurses
Bill Medicare, Medicaid and Private Insurance for Home Health
Patients Post payments to Patient's accounts
Answer patient's questions regarding their accounts
Education:
Central Piedmont Community College, Charlotte, NC
Human Relations/Business Management
Lima Technical College, Lima, OH
Business courses, 3.30/4.00 GPA
Wapakoneta Senior High School, Wapakoneta, OH
ADDITIONAL INFORMATION AND EXPERIENCE
Windows 95 Innovative, able to come up with new
ideas
Windows 98 Demonstrates a positive and
professional image
IBM EAZY System Excellent communications
skills
Wincable Work well in a multi-tasked
environment
CSG System Flexible and adaptable to change
CDG System Sales Experience
AS/400 System Dependable and on time
Word Honest
Outlook Express
Familiar with the internet
Instrumental in the startup of all phases of a new cable co. (TSC-TV)
References are available on request.
Contact this candidate