Customer Service Data Entry
Resume:
Donniecia Allen
New Orleans, LA 70127
**********@*****.***
SUMMARY OF QUAILIFICATIONS
Office Assistant and Customer Service specialist with the ability to work
unsupervised in any environment. Expert in using technology to enhance
speed and accuracy of administrative tasks.
PROFESSIONAL EXPERIENCE
Redflex Traffic Systems, Metairie, LA / Customer Service Administrative
Assistant 06/08-08/10
Performed various clerical duties included customer service support and
inquires resolving issues with billing department.
. Maintained high level of knowledge regarding photos and data captured
by red light enforcement cameras video. Apply rules of jurisdiction
and reviewed court packages and maintain case logs and procedure.
. Implemented customer services, manage reports, incident lookups review
case evidence, filing, faxing and data entry spreadsheet management.
First American Title, New Orleans, LA / Application Developer Clerk
10/07-Present
Achieves quality assurance compliance operational objectives by
implementing productivity, and customer-service standards: implementing
change.
. Develop and maintain data processes to support Road Home Program
requirements, evaluated and analyze regulations, guidelines and
standards, and grants provisions.
. Prepares compliance reports by analyzing, and summarizing data and
trends and perform semi-routine clerical tasks in handling customer
service inquires and problems. Maintained logs, records and files.
Office Team, Houston TX / Data Entry Clerk
06/06-06/07
Analyzed data entry systems and prepared recommendations for system-wide
improvements. Provided clerical support, assisting with faxing, filing, and
copying projects.
. Handle accounts payable and billing services, as needed.
Responsibilities involved spreadsheet management and other duties.
Designed standard input form to ensure consistent and complete data
entry.
. Applied information systems guidelines to identify redundancies and
inconsistencies in data processing systems. Verify accuracy of every
expense before entering payment stream.
Nasa Spacehab, Inc Webster, TX / Data Entry Clerk
09/05-03/06
Provided wide range of administrative and clerical duties upon request of
management. Analyze user requirement in aircraft circuit drawings.
. Performed timely and highly accurate data entry to ensure
fastest turnaround possible for aircraft space parts.
. Challenged a revitalize system to manage daily log information and
organize recapture drawings.
Swank Audio Visual, New Orleans, LA / Business Center Representative
05/01-08/05
Managed all aspect of business operation with exceptional customer service.
While supporting the Audio Visual staff with administrative /secretarial
duties.
. Provided general support by typing documents, filing reports, entering
data, ordering supplies, faxing and answering phones.
. Contacted clients to schedule appointments with faculty. Ensured the
availability of client's usage of equipment. Created invoices, keep
records up-to-dates, and perform basic accounting including cash
management and financial reporting.
Keenan Staffing, Metairie LA / Orleans Parish School Board
04/00-04/01
Handled accounting functions and financial reporting. Executed accounts
payable functions including teacher payroll, generating checks, and
ensuring payment.
. Designed and generated system reports to assist in teacher payroll
with school management time cards, attendance and lunch verification.
. Managed extensive phone work to facilitate school - communication.
Subway Sandwiches, New Orleans, LA / Manager
07/95-03/00
Challenged to revitalize existing operation, interfaced extensively across
all business disciplines- leadership, management, marketing, finance, and
supervised day-to-day operation with full responsibility.
. Developed and managed strategic operation for the corporation and
preparedness. Provided training to ensure customers received optimum
service.
. Managed shifts scheduling, supervised ordering, lead go-to person.
Supervised all aspect of Deposits Services Operation., cash handling,
customer service, and balance drawer, ordering and inventory
valuation.
EDUCATION
Graduate, Sarah Towels Reed High School, New Orleans, LA
High School Diploma, 1992
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