Customer Service Manager

Name: Blanca N. Ruiz

Address: *** **** **. ****** ** 75061

Home Phone: 972-***-****

Mobile Phone: 214-***-****

E-mail: abkrge@r.postjobfree.com

. Work Experience:

> Employer: Capital One Bank

Starting date: March 29, 2010

Ending date: September 21, 2010

Department: Customer Relationship Center.

Principal Duties/ Tasks

Responsible for handling phone calls for the banking call center.

Customers make requests pertaining to their accounts via phone.

Work with multiple applications to fulfill customers request/ needs.

> Employer: Wachovia

Starting date: February 9, 2009

Ending date: 01/20/2010

Department: Customer Relationship Center.

General Summary:

Responsible for servicing the transactional needs of all direct and

indirect loan customers via inbound telephone contact while delivering high

quality service along with accurate and professional responses to customer

inquiries. Required to maintain an Availability score, Call Quality Score,

service a minimum of 80 calls per day, and maintain a good schedule

adherence of 90% or above.

Principal Duties/ Tasks

Handles customer inquiries and process customer transactions (i.e. Acct

file maintenance, contract copies, Statement Copies, ALP information,

Payoff requests, Direct Debit Requests, Due Date Changes, Refinancing,

Cross-selling other products) Send info to correct departments to complete

customer transactions, Documents customer information in a computer system.

> Employer: Payless Shoe Source

Starting date: June 10, 2006

Ending date: June 19, 2008

Position: Sales Associate

Responsibilities/Accomplishments:

Opening and Closing the Store. Complete Timesheets when necessary, Make

deposits to the Bank, Sales/ Customer Service, Cashier/Key carry

Make sure the store was set-for the next business day, Set-up displays/

posters

> Employer: Levine's Dept. Store

Starting date: June 23, 2003

Ending date: June 8, 2006

Position: Sales Associate

Responsibilities/Accomplishments: Sales in Women Dept. Hang Clothes, Tag

Clothes, Make sure Dept. was clean and Nice, Assisting Customers.

. Skills

Bilingual Spanish and English

Computer use: Internet, Microsoft Office--Microsoft Word, Microsoft

PowerPoint, and Excel

Customer Service: Retail & Bank

. Education:

School Name: Irving High School

Years Completed: 4 Years

Graduated: Yes

Degree: Diploma

School Name: North Lake College

Years Completed: 3 Years

Graduated: Yes

Degree: Associate in Science Degree with a Field of study in Business

. About me:

I enjoyed working with different types of people and always take pride in

my job. I like to challenge myself to improve at everything I do. I always

give my best at work, and I am looking forward to work at a great place

that will allow me to grow/succeed.

. My interests:

I am currently looking for a fulltime position. My goal is to find a job

where I can apply the knowledge and strengths I have, and to learn new

things. I am looking for more than just a regular job; I am looking for a

career. I want to partake in the growth and success of the company I work

for.

References:

Name: Everett King

Tel: 817-***-****

Occupation: Retired/Manager

Name: Nicholas Chapman

Tel: 214-***-****

Occupation: Store Manager

Name: Cheryl Ochoa

Tel: 469-***-****

Occupation: Store Manager

Contact this candidate