Customer Service Manager
Resume:
R ebecca Portlock
***********@*****.***
OBJECTIVE
To obtain a challenging and fulfilling position in the administrative field.
SKILLS PROFILE
• Ability to type 65 wpm without errors
• Efficient use of 10 key
• Knowledge of Microsoft products and the internet
• Good time management skills
• Ability to work well with others and independently
• Great attention to detail
Very reliable
EMPLOYMENT HISTORY
Office Manager/Customer Service Representative 12/2006 09/2010
All Mountain Transportation, Avon, CO
• Enter and submit payroll without errors
• Oversee driver files and ensure that all paperwork is up to date
• Keep inventory of all supplies and restock when necessary
• Answer phones and take reservations, as well as deal with any customer issues
• Handle scheduling for employees
• AMT received the platinum customer service award for excellence in customer service every year I
have worked for the company.
Sales Manager 2004 2006
Spearfish Canyon Lodge, Spearfish, SD
• Handled all group sales from marketing to planning the event
• Booked groups, sent out contracts, and ensured that guests were taken care of when they arrived on
property
• Entered and reconciled the bill at the end of the meeting/function
• Served as a back up to the front desk which included taking reservations, handling cash and settling
the cash drawer
Operations Officer 2001 2004
Young Americans Bank, Denver, CO
• Scheduled and trained new employees
Responsible for writing, as well as approving letters written to customers, and I conducted and supervised
research for customers
Served as a teller as well as manager, cash drawer was never out of balance
Opened new accounts for customers
Maintained and ordered cash supply for vault.
EDUCATION
Augustana College 1997 1999
Black Hills State University 1999 2001
Bachelor of Science in Business Administration
Bachelor of Science in Marketing
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