Customer Service Administrative Assistant

Senta Lee

707-***-****

************@*****.***

Professional Summary

I am a very diligent, friendly, knowledgeable & experienced Executive

Administrative Assistant (over 10 years of experience) who thrives in a

challenge. I view every work day is an opportunity to learn something new.

Experience

Sacramento Marriott

06/2006-10/2009

Administrative Assistant

-Provide administrative support to General Manager & Human Resource

Director

-Maintain General Manager's daily calendar

-Process travel arrangements for various Directors & Managers

-Process weekly report & submit to corporate office

-Process accounts payable using Great Plains & Citrix

-Assist HR Director in recruiting new hires, post job openings,

prescreening of potential

applicants and background checks

-Reconcile monthly insurance premium

-Process time off & vacation requests

-Assisted Department Managers in editing employee evaluations

-Comply & enforce employee handbook policies & procedures

-Assist in processing new hires & termination paperwork

-Conduct quarterly payroll audit

-Assist Payroll Supervisor with company payroll

-Comply & assisted Department Managers with current labor laws

-Maintain and purchase monthly office supplies for 5 departments

-Cross trained in various departments and provide assistance when needed

-Organize various events for hotel employees

-Publish daily newsletter

08/2005-6/2006 Day Wireless Systems, Sacramento, CA (no longer in business)

Office Administrator

-Provide administrative support for 7 staff associates

-Provide customer service

-Process accounts receivable and accounts payable

-Process invoices

-Procure payment for delinquent accounts

-Process sales order for customers

-Process and submit reports to corporate office on a monthly basis

-Maintain and purchase office supplies

-Maintain office petty cash

01/2002-04/2005 Melanson & Lancaster, CPAs Las Vegas, NV

Administrative Assistant

-Provide administrative support for the President along with 3 staff

associates

-Schedule meetings & appointments for the President

-Set up new client files/manage client database

-Collate and assemble tax returns

-Maintain and purchase monthly office supplies

-Conduct background check on new employees

-Process account payables, receivables and produce invoices

-Provide customer service to clients

-Assist the Las Vegas Chamber of Commerce in their Annual Community

Achievement Award

09/2001-10/2001 Wollborg/Michelson Los Angeles, CA

Receptionist

-Held temporary position as a receptionist in a realty office. Performed

basic receptionist duties-answer phones, type letters, file, bank deposit

02/2001-08/2001 Wollborg/Michelson San Francisco, CA

Front Desk Administrator Supervisor

-Provide administrative support for 4 staffing consultants in the temporary

division

-Provide administrative support for Branch Manager

-Schedule appointments for the consultants

-Assist consultants in verifying applicant's information and conducting

background check on applicants

-Assist applicants with registering their information by accessing the

online application desk

-Oversee staff of two receptionists ensuring good customer service and the

daily activities at the front desk

-Make weekly schedule to ensure sufficient coverage at the front desk

02/1999-02/2001 Sterling Bank & Trust San Francisco, CA

Customer Service Representative

-Provide banking services to customer

-Open and terminate accounts such as certificate of deposits, money market,

checking

and savings accounts

-Type memos and daily filing

-Frequently stepped in and performed duties as assistant branch manager

when

branch manager is out of the office.

-Duties include:

-Training new employees

-Assist other bank representatives with their inquiries

-Schedule making

-Solve customer dispute and/or problems

-Conduct monthly bank audit

-Purchase and maintain monthly office supplies

-Prepare and submit monthly reports to corporate office

Special Skills

Microsoft Word, Excel, Outlook, Power Point, Publisher

AS/400 (hotel computer system)

CCH Prosystems FX Practice (accounting software)

Great Plains (accounts payable software)

Time Saver (payroll software supported by ADP)

Schedule making, travel arrangements, office supply acquisition

Supervisory experience

Type 50-60 words per minute

Speak and understand Cantonese-Chinese language

Education

06/1990 Graduate of Edward C. Reed High School, Sparks, NV (High School

Diploma)

06/1990-05/1995 Attended University of Nevada, Reno (No Degree)

References

Available upon request

Contact this candidate