Customer Service Maintenance

MILO MOODY

*** **** ***** #*** ******* IL, *****

H: 312-***-**** M: 312-***-**** E mail: *************@*****.***

Professional Objective

To secure a position with a strong organization that will enable me to utilize and develop my current skill

set, educational background, and interpersonal skills

Professional Experience

2007 Present A.D. Cleanout Chicago, IL

Property Preservation Specialist

• Complete minor demolition and construction of foreclosed and

eviction properties

• Coordinate and manage timely responses to all service requests

• Perform lock changes and debris removal

• Sustain communication between property management and

business via phone, fax and electronic mediums

• Supervise all administrative tasks in office and on-site

2007 Nicor Gas Naperville, IL

Collection Representative

• Make a high volume of outbound calls to customers with past due

accounts

• Actively collect payments and set-up payment plans on

delinquent accounts

• Collaborate with internal departments to help resolve payment

• Maintain accurate and detailed records on all account activity

• Prepare and arrange reports on daily collection activity

• Perform credit analysis on new and existing customers

2006 2007 Protocol Communications Aurora, IL

Customer Service Agent

• Receive and respond to calls, emails and other correspondence by

providing responses in writing and/ or by telephone to inquiries

• Follow up with involved parties as needed to resolve open issues in a

timely manner

• Utilize online and paper logs or other tools to track and update issues

• Employ problem solving and interpersonal skills to educate customers

• Maintain Quality and Productivity standards as outlined in position

performance guidelines

2004 2006 Ex Pac Imports Yorkville, IL

Assembler

• Perform assembly and testing engine parts

• Operate sit-down forklift for order picking and material supply

• Troubleshoot production line machinery

• Actively communicate with operators from other shifts and lines

• Perform back-up for warehouse

Educational Background

2008 Illinois Valley Community College, Sheridan, IL

Pre-Apprentice Welding Certificate

1999 San Diego Job Corp, San Diego, CA

General Equivalency Diploma

Relevant Skills

• Plasma Arc and Oxy-Gas Cutting

• Machine Maintenance

• TIG/MIG and Stick Welding

• Extensive Janitorial and Maintenance experience

• Professionalism and the ability to work with internal and external customers at all levels

• Strong organizational skills including ability to handle multiple tasks and prioritize work

References Available Upon Request

Contact this candidate