Customer Service Manager
Resume:
Kimberly N. Hamler
**** ******* ***** 225-***-****(hm)
225-***-****(cell)
Baton Rouge, LA 70811
**************@*****.***
SUMMARY A Administrative Specialists seeking opportunity to utilize
demonstrated expertise in areas of, leadership, strategic planning,
training, team-building, and quality control/compliance
Computer Proficiency
FRATTS (Federal Response and Recovery Automated
Tracking System)
NEMIS (National Emergency Information System)
Microsoft Windows
Microsoft Excel
Microsoft Word
Microsoft Access
Microsoft Outlook
Microsoft Power point
Database Applications
Internet/Web/E-mail
SAP
DOD
Quickbook
Job Training & Knowledge
* 506 Sexual Harassment
* 434 Equal Rights
* 500 Government Ethics
* IS-100 and 200 Incident Command System
* IS-800 National Response Plan United
States
* Federal OSHA Certification
PROFILE SUMMARY
. 6 years of experience in Customer Service and Data Entry
. 4 years of troubleshooting/problems solving experience
. 6 years of experience in Clerical/Administrative
. Exceptional reasoning, decision-making, problem
identification and resolution skills
. Flexible "open door" leader with strong communication and
interpersonal skills; readily establish positive rapport
with multi-level management, support staff, and team
members, working collaboratively to achieve goals and
objectives
. Experience in field positions requiring significant local
travel, time management and communications coordination
. Strong reputation for integrity, dependability, and
professionalism
. Ability to communicate very clearly and effectively in both
written and verbal formats; ability to present specific
information to small and large groups
. Excellent interpersonal skills, office etiquette and phone
manners
. Well-organized with excellent time-management capabilities;
effectively manage multiple and concurrent projects
. Self starter
. Excellent communication skills
. Ability to work independently and work well with others and
has a strong teamwork attitude
PROFESSIONAL EXPERIENCE
Thelma's Florist Greensburg, LA
10/2009 - Present Part- time Seasonal Sales Associate
4962 Hwy 1042
Greensburg, La 70441
Supervisor: Quanika Muse (Assistant Store Manager)
. Ensure that each customer receives outstanding service
by providing a friendly environment, which includes
greeting and acknowledging every customer, maintaining
solid product knowledge and all other aspects of
customer service
. Assist in floor moves, merchandising, display
maintenance, and housekeeping
. Assist in processing and replenishing merchandise and
monitoring floor stock
. Aid customers in locating merchandise
. Communicate customer requests to management
. Assist in ringing up sales at registers and/or bagging
merchandise
. Any other tasks as assigned from time to time by any
manager
FEMA (Department of Homeland
Security) Baton Rouge, LA
01/2007- 06/2009 Mobile Home Operation Support Specialist (Field
Inspector)
415 North 15th Street/TRO
(Transitional Recovery Office)
Baton Rouge, La 70805
Supervisor: Henry Forsethye
(Information Management Coordinator)
. Managed day-to-day work flow processes
. Provided onsite and offsite technical support for both
internal and external clients
. Conducted with tracking the work order to ensure that
the work is completed, will address problems that arise,
and report the issues to appropriate supervisory staff
when needed
. Gathered additional information as needed, and prepare
appropriate paperwork and issuance of work orders if
needed
. Provided excellent customer service through verbal and
written communication
. Assisted with deployment of applicants
. Primary Point of contact for Gulf Coast Recovery
formaldehyde project
. Eyes and ears in the field ensuring contract compliance
. Inspected manufactured homes for fire damage, flood
damage and feasibility
CH2M HILL, (HKA Enterprises Inc) Baton Rouge, LA
09/2005 - 9/2006 CH2M Hill Liaison and Data Entry Clerk
FEMA Post-Katrina Project
415 North 15th Street/TRO (Transitional Recovery Office)
Baton Rouge, La 70805
Supervisor: Alecia Hurge (CH2MHILL Operations Manager)
. Managed day-to-day work flow processes
. Resolved and document all escalated applicant inquires
and/or expedited requests
. Primary Point of contact for IA(Individual Assistance)
departments leads
. Responsible for the management of data and control of in-
house and contractor document deliverables, utilizing
the electronic document management systems
. Track and expedite documentation
. Accountable for issuing installation and deactivation
work orders
. Researched and process all deactivation request received
. Organized training for all new staff
. Assisted with timekeeping
. Verified applicant lease information prior to submitting
originals to DHOPS (Disaster Housing Operations)
. Ensured that all work orders, status updates, and
applicant information are updated accurately in FRRATS
(Federal Response and Recovery Automated Tracking
System)
District Attorney Office, Juveniles Baton Rouge, LA
06/2005- 08/2005 Internship
233 St. Ferdinand St.
Baton Rouge, La 70806
Supervisor: Gail Atkins (Family Court Judge) Juvenile Division
. Researched and prepared petitions and subpoenas
. Assisted with all case docket data entry updates and
client follow-ups
. Coordinated expedited resolutions with the appropriate
agencies
. Assisted with all document quality control and retention
. Ensured all communication lines are open/active with all
juvenile clients
. Managed day-to-day administrative operations
. Resolved escalated client issues and complaints
Office of Youth Development Baton Rouge, LA
02/2002 - 11/2004 Student Worker
234 Mayflower St.
Baton Rouge, La 70806
Supervisor: Natoria Ingram (Section Chief)
. Managed daily staff and juvenile schedules
. Coordinated juvenile detention home placement and follow-
ups
. Generated recommendations for problematic juveniles
. Conducted quality assurance on all internal and external
documentations
. Managed data entry and administrative workloads
. Provided customer service support to internal and
external clients
. Assisted with filing and processing mail
. Ordered supplies and materials
. Assisted with making copies for department leads
Louisiana State Group Benefits Baton Rouge, LA
08/2000- 12/2001 Claims Clerk/WAE
7389 Florida Blvd.
Baton Rouge, La 70805
Supervisor: Patricia Carter (Claims & Reimbursements Chief)
. Maintained perpetual inventory records
. Assisted with processing claims
. Provided excellent customer service through verbal and
written communication
. Resolved all escalated claim issues
. Assisted with all asset management
Pursuing: Master of Business
Administration
Graduation Date: May 2011
University of Phoenix, On- Campus
Baton Rouge, LA
ACADEMIC BACKGROUND
Bachelor of Arts in Political Science/ Minor: Criminal Justice
Degree Received: May 2005
Southern University, A&M College
Baton Rouge, LA
Glen Oaks High School
Baton Rouge, La
Diploma Received: May 2000
HONORS AND ACTIVITIES
. Head Cheerleader Coach for the Scotlandville Hornets(Youth Division)
Ages 5-13
. Received the AmeriCorps Vista certificate of Achievement for Best Team
Leader
. Former member of the Drug Free Power Association
. Former member of the Louisiana Association of Minority Criminal
Justice Workers
. Received House of Representative, Speaker Pro Tempore Sharon Weston
Broome Award
AVAILABILITY Immediately
References: Available upon request
Contact this candidate