Kaleb M. Felder

205-***-**** - h

abkrev@r.postjobfree.com

**** **** *** *. **********, AL 35217

Objective

A suitable position for a results driven Lan Admin, Network Analyst, and IT

Manager that offers career or financial growth and will effectively

utilize acquired training and experience.

Core Competencies

. Network+

. MCP

. Dell

. IT & Project Management

. Analysis and Troubleshooting

. Educating Clients and Peers

Work History

Telvisio Support Inc.

May 2008 - Current

Program Director

. In addition to new duties, continued to act as mentor, technical

advisor, and team leader to Telvisio Technicians

. Daily management of Telvisio Support Reps

. Communicates effectively with Customer Service Management in order to

insure quality customer service cycle

. Daily handling of escalated issues outside of Reps scope

. Recruiting, hiring, training, coaching, reviewing, and terminating of

Telvisio Reps

. Redesigned training program and literature

. Identified KPI and designed performance charts to measure progress

. Provide daily performance report of previous day's business and

current day's goals

. Work's closely with Marketing department in order to better serve

Telvisio customer's by scheduling shifts appropriately and keeping the

training program up to date with the most current business practices

. Develop and implement new policies and procedures that offer

proficiency, increased revenue, and increased capital conservation

. Stays in tune with Technology Sector trends and innovations in order

to better serve customer's by keeping technical team's skills up to

date and ready to support new technologies

. Increased and maintained company revenue and performance by 50% within

first two months

Telvisio Support Inc.

Jan. 2007 - current

Remote Systems Analyst

. Provided excellent hardware, software, network, printer, and

peripheral support and consulting to both home and business customers

serviced by Telvisio

. Utilized soft skills, hardware and software networking, system repair

and trouble shooting, server support, printer support, peripheral

support, Mac support, laptop/desktop/pda support, remote support, and

general technological adaptation and fluidity in order to service

products previously unknown "on the fly"

. Maintained excellent customer satisfaction while meeting and exceeding

Telvisio's goals

. Promoted to Program Director after one year

Jan 2003 - Aug 2009 - Self Employed

Ascendis

Aug 2009 - Aug 2009

Pos Specialist

. Provided quality service while installing new sig cap units and

uninstalling old sig cap units and old/outdated wiring

ETC Jan.

2008 - Jun. 2008

Project Manager/ Team Lead

. Provided above par team leadership, training, and technical expertise

during the Rite Aid/Brook's/Eckerd Roll Out and Upgrade project

. Trained associates as well as other contractors on the use,

configuration, and implementation of Rite Aid's new POS machines,

centralized servers, network components, and workstations

. Performed asset management and asset relocation per Rite Aid policies

and procedures.

. Installed, configured, patched, updated, and upgraded all front line,

office, and pharmacy equipment including but not limited to;

Moneygram's Delta T3 terminal and software, Unicomp and MK1000 price

checkers, Symbol RF Guns, in-store music and video satellite feeds,

Hughes Satellite and BDU Connections, Paxar Monarch Printers, Wincor

iPOS terminals and peripherals, APC Smart UPS systems, IBM Netfinity

Servers, Dell NexGen Servers, IBM Lenovo XPe Servers, Rite Aid VRU

System, Lexmark Optra Laser Printers, Netgear Smart Switches, 3Com

24Port Routers, KVM Switches, Dialogic Cards, Sato Thermal Printers,

Raid 2 Backup, Clones and Clone Servers, Delta Server Data Extraction,

Proprietary Pharmacy Software, Baker Cell, Fax Server and Fax Machine,

and Veriphone Signature Capture Units

IRS - Pittsbrugh, PA

Nov. 2006-2006

Level II Support - System Support

. Provided outstanding hardware and software support to IRS employees and

executive staff

. Software: Windows 2000 and newer, Windows XP, MS-Office 2003 Suite,

standard Microsoft Outlook Microsoft Exchange 2003, MS Active Directory

or current COTS Powerterm/InfoConnect FTP TCP/IP networking for

DOS/Windows Secure Dial-In, Cable/Modem secure access Other commercial

off-the-shelf software IP-based network software (Tivoli) and encryption

software

Allegheny County Department of Human Services

Jan. 2006 - May 2006

Level I Support - Help Desk

. Provided quality proprietary software customer service to Allegheny

County employees, executive staff, and non county application users in

a 3,000 user environment.

. Provided excellent level I domain support in a mixed Microsoft

Window's 2000, NT, and XP Professional environment.

. Developed temporary MS Access based call tracking system and Oracle

based permanent solution.

. Developed several application usage and or troubleshooting tutorials

for both internal and external users.

. Developed or introduced several new IT techniques that allow for a

higher percentage of first call resolution, speedier troubleshooting

processes, and better departmental communications.

Banc Tec 2005 - 2006

Deployment Technician, Hardware Technician

. Provided excellent hardware and software support for AON's corporate

offices in Pittsburgh, Pa.

. Assembled and deployed the offices newly acquired Dell laptop and

desktop computer systems.

. Provided data backup, transfer, and recovery services on offices new

updated systems and reapplied user settings from past systems.

. Provided outstanding hardware support for Dell and Compaq business

computer systems.

. Diagnosed, troubleshot, upgraded, and repaired Dell and Compaq desktop

and laptop computer systems.

Compucom 2005-2005

Network+ Technician, Systems/Domain Admin

. Updated Wachovia branch locations to Windows XP Professional using

network installations and batch scripts.

. Configured user software including but not limited to IBM's Lotus

suite, Wachovia's proprietary programs, and Microsoft Windows XP

Professional.

. Provided dedicated customer service to Bellsouth internal employees.

. Troubleshot software issues with Windows operating system and Windows

server operating system platforms including; Windows NT, 2000, XP

Professional, NT Server Edition and 2000 Server Edition.

. Troubleshot software applications on both the desktop and server end

including but not limited to; Internet Explorer, MS Office 98-03, MS

Office Outlook 98-2003, Oracle and several other proprietary

client/server database programs, several Unix thin clients used to

access Unix/Linux servers, several IBM thin clients used to access IBM

mainframe servers, and all other Bellsouth proprietary software.

. Troubleshot network and domain issues including but not limited to; pc

connectivity on the network both hardware and software settings

related, pc access to domain resources, adding and removing pc's to

the domain, limiting or extending domain privileges and or rights to

domain resources, establishing and testing VPN connections,

establishing and testing remote access for remote users, and

establishing user access to the pc and the domain via the help desk.

. Utilized advanced system administration software including but not

limited to; Winternal's ERD commander and several other boot option

software suites, Partition Magic, Bellsouth's proprietary ghosted

images, and several remote access/administration suites including;

RAdmin, SMS, and MS Net Meeting.

Gateway Service Center, Hoover, AL

2003-2004

A+ Technician

. Provided above par customer service to Gateway customers.

. Troubleshot software issues with windows operating systems including;

windows 95, 98, 2000, XP, and XP Professional.

. Troubleshot software applications including but not limited to;

Internet Explorer, Microsoft Office, AOL, and the entire MS Outlook

Family.

. Performed diagnosis on, troubleshot, and repaired or replaced hardware

including, but not limited to; ram, processors, motherboards, sound

cards, video cards, hard drives, floppy drives, memory card and

memory stick readers, power supplies, cd roms, cd burners, dvd roms,

dvd burners, keyboards, mice, and monitors for both Gateway and E-

Machine desktops as well as Gateway laptops and media center pc's.

. Troubleshot, disinfected and corrected software issues caused due to

spy ware, virus, and trojan infections.

. Performed data recovery on machines whose operating system was no

longer accessible due to corruption of various system files and or

hard drive issues.

. Performed data backup/recovery on Gateway and E-Machine desktops and

Gateway laptops whose operating system and or hard drive needed

replacing.

Family First Mortgage, Hoover, AL

2003-2005

Network Administrator

2 year

contract

. Redesigned and reimplemented original net bios based company network.

. Designed, built and implemented company server and set network to

server based administration on a Windows 2003 Enterprise Edition

Server.

. Trained staff with network set-up, operations, and new data access

procedures.

. Centralized and administered the company's customer database program

Calyx.

. Performed all hardware and software repairs and upgrades for company's

pc's, laptops, and server systems.

Education

(Seeking) B.S. Degree in Management Information Systems

Completed Coursework in

. Microsoft Windows 2000 workstation professional, server, network

security, directory services infrastructure, active directory services

and administration

. Microsoft Windows XP workstation professional, 2003 server, network

security, directory services, infrastructure, active directory

services and administration

. A+ Software and Hardware

. Network + Software and Hardware

. Database Administration, Design and programming; SQL and Access

. IT and Business Management

. Virginia College at Birmingham, Birmingham, AL

. Expected Graduation Winter 2010

Contact this candidate