Paul C. Blanco III

*** ******* ****

Richland, MS 39218

Main 601-***-****

abkret@r.postjobfree.com

CAREER OBJECTIVE

Seeking a high-impact management position requiring creative and innovative

approaches to problem solving, strategy development, and fulfillment of

business goals.

Summary of Qualifications

. Total 12 years customer service/operation experience.

. Complete knowledge of hotels operations.

. Outstanding oral, written and training communication skills

. Unparalleled guest relations skills especially in creating "special

touches" and resolving Guest requests and concerns.

. Strong analytical skills including trend analysis and the ability to

develop innovative tactics to resolve problems.

. Excellent eye for details can carry out actions to improve the

appearance of the property, and employees as well as establish

relevant actions that meet guest's expectations.

. Positive and upbeat approach to employee relations and guest

complaints.

. Strong computer skills especially word processing, hotel operating

systems and spreadsheet creation.

. Remarkable ability to ensure proper selection, training, motivation

and counseling of all employees.

PROFESSIONAL BACKGROUND

Marriott - Jackson, MS

Front Office Supervisor 10/2008 - Current

. Controlled and balanced daily bookings and reservations. Trained

staff concerning computerized reservation system.

. Optimized room rate through variety of means to gain ADR and

Occupancy.

. Manager on duty.

. Responsible for greeting and registering the guest, providing

outstanding guest service during their stay, and settling the guest's

account upon completion of their stay.

. Registering guests, making and modifying reservations, and concierge

duties.

. Problem solving in order to effectively deal with customers.

. Responsible for all duties of the front desk operation which includes:

staff training, inter-department communications, and staff

scheduling.

. Accept and ensure comprehensive requests for hotel accommodations

are taken care of accurately and efficiently.

Hampton Inn & Suites - Jackson, MS

Front Office Manager 06/07-10/08

. Similar duties as above.

Vanguard Car Rental 01/1997 - 10/2005

-Alamo Car Rental

-National Car Rental

General Manager Jackson, MS 6/2003-10/2005

. Personnel related items: Direct recruiting, hiring, and training efforts

through management staff; manage all associates and build effective teams

to accomplish market goals; direct and develop managerial team.

. Customer service: Deliver superior customer service through car quality

and cleanliness; fast, friendly and efficient service; timely rental pick-

up and return processes. Implement standards of facility cleanliness,

compliance of employee uniform policy, and overall maintenance of

location(s).

. Brand Delivery and Integrity: Maintains brand identity throughout

operation(s). Ensure all marketing programs are delivered completely and

effectively throughout location(s).

. Revenue performance: Work with the Fleet and Revenue Manager to ensure

overall location revenue by a combination of increased walk-up revenue

and yield improved incremental sales, and optimal fleet disposition

between brands.

. Maintenance: Set and manage day to day/monthly/quarterly goals of

maintenance operations, body damage (including damage recovery

collections), and warranty collections. Assure adherence to expense

control, budget lag targets, and manufacturer guidelines. Maintain Out-

Of-Service at or below 2%.

. Fleet Management: Ensure the correct vehicles are in the right place to

maximize profitability, and utilization, while minimizing expenses.

Provide asset control and response.

. Administrative functions: Manage delivery of administrative functions,

including, but not limited to, accounts payables, car control, damage

reporting, cash control, and overdue process. Ensure compliance with

Federal and State audits, such as OFCCP compliance.

Operation Manager San Antonio, TX 05/2001-06/2003

. Analyzed operations, business and staff performance, and workflow

processes.

. Led management team in developing solutions to improve quality of

service and increase revenues.

. Created and maintained sales forecast for rental agent performance in

order to achieve monthly sales goals.

City Station Manager San Antonio, Tx 8/1997-05/2001

. Maximize incremental sales, walk up volume, yield, fuel service and

recharge through understanding of sales and product knowledge and

differentiation.

. Ensure clean vehicles, a full ready line with proper car mix and sound

specialty car management.

. Manage Quick Rent/Emerald club process; minimizes line waits and

promotes fast, friendly service.

. Maintain brand identity throughout the operation. Ensure all marketing

programs are delivered completely and effectively throughout the

location.

. Manage Gate Agents delegating responsibilities, empowering associates

to make decisions and leading vision while actively involving others.

. Maintain a neat, clean and efficient work environment at all times.

Customer Service Sales Representative Midland/Odessa, TX 01/1997-08/1997

. Use of company approved sales and service techniques when determining

customer needs. Offer all optional products to meet customer wants and

needs.

. Make eye contact and greet all customers. Thank customers at the

conclusion of their transaction.

. Qualify each customer using our company rental requirement guidelines.

. Offer all customers assistance with directions, maps, local area

information and service information.

. Review rental parameters with all customers to ensure a complete

understanding of our rates and service charges.

. Answer the phone in a friendly, helpful and prompt manner.

. Assist customers by effectively resolving all customer service issues.

. Maintain the appearance of the rental counters and areas to present a

neat and orderly image.

. Assist and coordinate customers within the queue to minimize any wait

time and promote the most efficient service method.

. Perform other customer service related duties to ensure our service

meets the needs of the customer.

Education

Belhaven College, Jackson, MS

Bachelors of Science 12/08

Concentration: Sports Medicine & Exercise Science

Cum Laude

GPA: 3.46

Professional Certifications

CPR/AED American Red Cross

Contact this candidate