Manager Customer Service
Resume:
Obj***
Domingo T. Estrada Jr.
Corpus Christi, Texas 78413
abkrd4@r.postjobfree.com
Objective Enthusiastic candidate seeking opportunity to utilize my skills and
p roven abilities. Able to support growth and profitability of an
organization that provides challenge, encourages advancement, and
rewards achievement.
Summary of Customer Service Employee Management Partner
Development
Qualifications Shrink Awareness Conflict Resolution
O rganizational Skills
P roblem Solving Performance Feedback Computer
Skills
Education 1981 – 1984; W.B. Ray High School; Corpus Christi, Texas;
G raduate
1986 – 1988; Del Mar Community College; Corpus Christi, Texas;
B usiness Major
Professional Experience
H .E.B. Cashier
1984-1986; Provided customer service, answering product related
questions, monitored front-end shrink, and other assigned duties.
F irst Commerce
1986-1987; Statement clerk, photographed banking documents; provided
mailing process/deliveries.
H .E.B. Bookkeeper
1986-1990; Cashed customer payroll/income tax checks, process money
orders/utility payments, balanced cashier’s cash
d rawers/evening office ledgers, managed employee schedules.
H .E.B. Service Manager
1990-1992; Supervise cashiers/front end personnel, responsible for
tending to customer related issues/problem solving,
exchange monies for cashiers, order front end supplies.
H.E.B. Gas Station Manager
1992-1994; Managed 10-pump outlet, stocked supplies, managed
employees schedules, close out receipts n ightly
Daymon & Associates
1994-1998; Representative for H.E.B. private label products covering
a rea of 21 stores, responsible for i nsuring distribution
i ntegrity of products, educate H.E.B. partners on new i tems/products,
conducted taste tests of new products, store resets, built
p rivate label displays.
H.E.B. Grocery Manager (hourly)
1998-2004; Assisted salary Grocery Manager with all duties, maintained
G rocery Department and kept stocked/clean/organized,
built displays, monitor night stockers, executed store walks, indirectly
responsible for sales ranging from $250,000 to $400,000 weekly, and
other assigned duties.
H .E.B. Salary Grocery Manager
2004-2010; Interview/hiring partners in the Grocery and Stocking
Department, training and developing partners, store resets responsible
for all aspects of Grocery Department including dry and frozen
g rocery/bread/dairy, create schedules and supervise Grocery Department
partners, maintain/control labor budget/physical inventory and control
shrink levels for Grocery Department, create/build displays, execute
store-walks through SRS process, maintained Grocery Department and
kept stocked/clean/organized, organized/maintained grocery
wareroom inventory, received and unloaded grocery deliveries and staged
for overnight grocery partners, operated manual and power jack
equipment, troubleshooting/problem solving equipment failure, customer
service regarding Grocery concerns, responsible for insuring readiness
for bi-yearly inventory, established business relationships with vendors
(40) to insure ample product supply, insured working and operable
conditions of vending machines, prepare/conduct performance appraisals
for partners, implemented morale incentive programs, responsible for
ordering/maintaining inventory levels, replenish product on shelves
during peak hours, communicate with various
M anagement/Regional/Area Leaders on weekly basis regarding grocery
concerns and sales, responsible for pre-ordering seasonal merchandise,
d irectly responsible for sales ranging from $300,000 to
$350,000 weekly, acting Manager in Charge on as needed basis.
Achievements G rocery Manager of the Year 2009 – Gulf Coast Region
Sub-Department Sales Increase & Records
Total Grocery Sales Increase & Records
E ncap Coupon Program
References
M r. Jeff Powell
PSS Products
M r. Edward Vasquez
L andscaping Business
M r. Roger Potts
State of Texas
Ms. Marcy Duran
Legal Investigator
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