Sales Customer Service

ANTHONY ANDERSON

Telephone **** Birmingham Lane, Apt. 201 E-mail

601-***-**** Memphis, TN 38125 abkrce@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

EXPERIENCED MANAGEMENT SPECIALIST

Proven history in managing the integral components of a successful business

Managing Finances. Award-winning regional auditor for national corporation

Managing Operations. Logistics editing expertise, using software to strategically generate approximately

$2 million in savings over a 5-year period

Managing Sales. Sales excellence before and after the sale; a track record in the banking and insurance

industry of consistently meeting or exceeding both sales and customer retention goals

Managing People. Well-executed personnel management responsibilities; also has the ability to train

others to achieve company goals

CORE COMPETENCIES

large-scale auditing / logistics / project management / budgeting / sales / marketing / accounting / public

speaking / interpersonal communication / teambuilding / coaching / recruiting

PROFESSIONAL EXPERIENCE

Scotts Lawn Service (a brand division of Scotts Miracle-Gro Company) 2010 – present

(Scotts Miracle-Gro is the world’s largest marketer of branded consumer lawn and garden products)

ACCOUNT EXECUTIVE, Memphis, TN Office

Sales Developed and maintained client relations; met or exceeded sales goals

Account Management Responsible for the management of customer accounts

Key Accomplishments

■ In less than four months, grew client list from ground zero to 250, with a less than 5% cancellation rate

■ Since April 2010, three times named one of the weekly top three account executives in the company

Republic Services, Inc. (formerly Allied Waste, Inc.) 2004 – 2010

(A leading provider of waste collection, transfer, and disposal services operating in 40 states and Puerto Rico)

AUDITOR, EDITOR, State of Mississippi, all locations except coastal and North Mississippi areas;

OPERATIONS SUPERVISOR, DISPATCHER, Jackson, Mississippi site

Large-scale auditing Responsible for annual audit of 33% of assigned Mississippi regional sites in

operation; auditing assignments always completed within deadlines

Customer Relations Coordinated with other departments to improve customer service, including

ensuring proper customer billing by checking actual weight of containers, container

size and number of pickups per week; informed sales, customer service and/or

account receivables of discrepancies

Administration Reviewed and processed route sheets and time sheets; developed work schedules to

match staffing; responded to unforeseen events and administrative assignments

Employee Hired employees and managed employee performance; made work assignments

Management and monitored progress to improve work process efficiency; conducted employee

observations to ensure the following of safety and productivity procedures;

discussed observation results with employees; directly supervised employees

performing waste collection/ disposal, dispatch, and/or other operations work

Risk Management Investigated accidents, injuries, and/or property damage claims

Reporting Prepared detailed route audit findings; recommended changes to management team

Key Accomplishments

■ Ranked the #3 auditor in the southeast region, out of a total of 48 auditors

■ Edited logistics operations to improve efficiency, resulting in $1.2 million in savings in first year of work

■ Annually edited logistics, cumulatively generating over $2 million in savings during years as auditor

American Income Life (merged with National Income Life in 2008) 2003 - 2004

(A national life insurance company with over $28 billion of life insurance in force)

DISTRICT MANAGER, State of Mississippi

Senior Management Oversaw management of all insurance agents in the State of Mississippi

Training Trained sales team so that sales team members met individual monthly bonus goals

Sales Conducted face-to-face customer consultations and cold calls; sold term life, whole

life, and accidental death policies

Key Accomplishments

■ Always met monthly bonus goals, including new sales and customer retention

■ Consistently maintained customer retention rate of 80%

■ Recruited and trained 20 insurance agents

Express Mortgage, Inc. 2002

(Independently owned mortgage loan company)

LOAN OFFICER, conventional loans, FHA loans, and VA loans

Administrative duties Evaluated loan requests, analyzed financial data, and verified customer credit

and transaction- history; structured loans to comply with acceptable lending practices and federal

related analysis regulations; prepared files for underwriting, loan committee, private mortgage

insurance companies and investors, including preparation of loan approval sheets;

read surveys and appraisals, and took necessary steps to correct encroachment and

violations

Sales and Marketing Made sales calls on potential and/or existing customers as established in marketing

plan to develop new business or retain existing business

Key Accomplishments

■ Marketed and promoted services by conducting First Time Buyer seminars, First Sale by Owner contacts,

letters to past customers, and financing seminars

Regions Bank (formerly Union Planters Bank) 1999 - 2002

(Bank with branches in 16 southern states, holding $140 billion in assets)

FORECLOSURE SPECIALIST, FINANCIAL SALES REPRESENTATIVE and TELLER

Administrative duties Conducted thorough research and review of foreclosure accounts; received,

and transaction- processed, and closed loan applications; negotiated foreclosures in a fast paced,

related analysis deadline-oriented environment

Customer and Established and maintained strong communication channels with attorneys,

Industry Relations customers and vendors; resolved customer problems primarily through direct

personal action; ensured that work was processed timely, accurately, and

efficiently by monitoring foreclosure timelines and conducting extensive follow-

up with attorneys and other internal departments

Accounting and cash Kept proper cash supply on hand and prepared daily proof record; Received

management money from customers, disbursed money to customers, and recorded transactions

in accordance with company policy

Sales Identified and maximized cross-sales opportunities through customer profiling and

account monitoring

Key Accomplishments

■ Exceeded sales goals for bank products and/or services

■ Always maintained an acceptable difference record when handling funds

EDUCATION AND CREDENTIALS

Bachelor of Science, Business Administration – University of Southern Mississippi – Hattiesburg, MS

Associate’s Degree, Computer Science – Hinds Community College – Jackson, MS

Modern Real Estate Practices Course – Real Estate Institute – Jackson, MS

Insurance License (2003-2005); Loan Origination License (2002-2003)

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