Customer Service Sales

Alisa Castro

*** **** ***** ( Vallejo, CA ***** ( 707-***-**** (

abkrc9@r.postjobfree.com

Objective

To obtain a position which will allow me to utilize my education and

experience and grow with the

company

Career Highlights

. Medical background training, Type of training: Certified Phlebotomy

Technician

. Exceptional organizational skills; Able to take responsibility

. Take pride in providing excellent customer service

. Excellent telephone communication skills

. Detail oriented

. Works well in busy office handling wide variety of tasks

. Ambitious, motivated worker who learns new systems quickly and takes

initiative

Skills

. Typing 35 wpm

. 10 Key by touch

. Filing/Proofreading

. Heavy multiple phones

. Cash Handling

. Customer Service

. Inventory

Experience

Child Care Self Employed Mountain View, HI

2008 - Present

. Supported children's emotional and social development, encouraging

understanding of others and positive self-concepts

. Cared for children in institutional setting; disciplined children and

recommended or initiated other measures to control behavior, such as

caring for own clothing and picking up toys and books

Sales Associate Coach Napa, CA

2007 - 2008

. Recommended, selected, and help locate or obtain merchandise based on

customer needs and desires

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices

Merchant Teller Bank of America Vallejo, CA

2005 - 2007

. Processed transactions such as cash withdrawals, deposits, and check

cashing, after verifying that signatures were correct, that written

and numerical amounts agreed, and that accounts had sufficient funds

. Examined checks for endorsements and verified other information such

as dates, bank names, identification of the persons receiving payments

and the legality of the documents

Customer Service Representative FasTrak San Francisco, CA

2005 - 2005

. Conferred with customers by telephone to provide information about

products and services, to take or enter orders, cancel accounts, or to

obtain details of complaints

. Kept records of customer interactions and transactions, recorded

details of inquiries, complaints, and comments, as well as actions

taken

. Checked to ensure that appropriate changes were made to resolve

customers' problems

Certifications

Certified Phlebotomy Technician Kaiser Permanente School of Allied Health

Sciences Richmond, CA

Contact this candidate