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Customer Service Manager

Location:
Grass Lake, MI, 49240
Posted:
September 24, 2010

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Resume:

ISHMAEL HANDSHOE

*** ***** ****** ********* 517-***-****

Grass Lake, Michigan 49240 E-mail: abkrc0@r.postjobfree.com

SUMMARY

Experienced Retail Manager with results achieved in the Restaurant, Commercial Roofing, and Retail

industry. Expertise in business-to-business sales with a diverse background in many aspects of sales

and retail including: Advertising, and promotional planning, strong relationship building skills, product

knowledge, organizational skills, and a drive to succeed!

CAREER HISTORY

POLLY’S COUNTRY MARKET, Chelsea, Mi 2006-Present

Assistant Manager

• Achieved my Assistant Manager position after one year of working at Polly’s from my

knowledge of the store and work ethic

• Ordered promotional items for weekly ad planner for Dairy, Grocery, and Frozen

• Used Microsoft Word and Excel, to compose schedules for employees according to business

needs

• Managed all Departments: Cashiers, Stockers, 3rd shift Stockers, Deli, Bakery, Meat, Dairy, and

Office

• Adjusted Retail Bills to achieve the correct Retail using Allowance Reference Guide

• Achieved a personal relationship with the local community

• Set wall and ends for weekly ad, built Point of Sale Displays

• Replaced discontinued items and cut in new items, monitored shelf conditions, and delegated

the appropriate space needed for fast selling items

• Monitored and used DVR system for theft prevention

• Hired eligible employees, Issued corrective actions to employees, and terminated employees

• Supervised employees to oversee the adherence of company policy

• Recounted deposits before taking them to the bank

• Knowledge of copy machines, fax machines, printers, and filing documents in an organized

manner

.

THE COUNTRY SKILLET, Michigan Center, Mi 1996-2005

Family Restaurant

• Cooked, Waited tables, did Dishes, and at times did all three at the same time

• I acquired an extremely close relationship with customers

• Developed awesome customer service skills

• My Family and I successfully operated and established our business for nine years, and had

awesome repeat business, people even traveled from out of state to come to our establishment

LOCAL 70 ROOFER, Ann Arbor, Mi 2000-2004

Account Representative

• Tore off old roof membrane and cleaned roof deck

• Prepared roof decking for new roof membrane

• Installed new roof membrane according to the specifics of the roofing manufacturer

• Went to school to gain knowledge for a variety of roofing applications, and increase wages

• In my schooling, I achieved one step below a Journeyman

EDUCATION

High School Education, Stockbridge, Mi

Capital Area Career Center (for Carpentry) Howell, Mi

SKILLS

I pride myself on being a fast learner, driven to accomplish any goal I set my mind to. I have worked

under pressure, and multi-tasked most of my life. I strive to better myself, no matter the situation. I

am proficient in Microsoft word, Excel, and E-mail. I can use a combination of brawn as well as brains

to accomplish goals. I am a people person with great writing and speaking skills. I have been

managing for three years, but in customer service all my life.



Contact this candidate