Customer Service Manager
Resume:
Russell R. Clark
PO Box ****
209-***-**** (home)
408-***-**** (cell)
abkraw@r.postjobfree.com
Objective
To obtain a position with a progressive company offering challenge and
growth potential.
Skills
Over seven years management and customer service experience; Excellent
people skills
Excellent research and technical writing skills; Excellent time management
skills
Software Proficencies: Adobe FrameMaker and Photoshop; MS PowerPoint and
Word
Software Familiarities: Adobe Illustrator, InDesign, and Acrobat;
QuarkExpress; MS Excel
Vast knowledge and use of the Internet and related software
Use of both Macintosh and PC-compatible computers
Professional Highlights
4/99-11/09 Applied Signal Technology, Copy Center Sunnyvale, CA
Inc. Coordinator 94086
Information Technology (IT): Assist in networking of multifunctional
devices; Assist in replacing, monitoring, and maintaining printer supplies;
Perform minor printer maintenance
Desktop publishing, proofreading, editing, and technical writing
CD Production, including file management, burning, and labeling/packaging
Copier Accounts Management: Order copier supplies, service calls, meter
readings, billing, copier disposals, copier move coordination
Copy Center: Pick-up, delivery, copying, shipping, and control of company
documents
Use of Konica Minolta BizHub Pro 1050e, Xerox DC3535 w/Fiery EX3535, Xerox
5090, other copy and print shop equipment
Vendor Relations: Interface with vendors via in-person meetings, email,
telephone
Order, receive, and stock supplies; Maintain stock room and file room;
Misc. other duties
I held a forklift operator's license
I held a SCI clearance with background investigation
11/02-7/03 Things Remembered, Inc. Seasonal/Inventory Clerk Cupertino,
CA
9/97-4/99 Applied Signal Technology, Copy Center Coordinator Sunnyvale,
Inc. (contract) CA
3/97-9/97 Orchard Supply Hardware Pick-up Clerk San Jose,
CA
1/97-3/97 unemployed n/a n/a
4/95-1/97 Software, Etc. Assistant Manager San Jose,
CA
10/93-4/95 Photo Drive-Up, Inc. Lead Sales Associate San Jose,
CA
5/90-10/93 Carl's Jr. Restaurants Shift Supervisor San Jose,
CA
Education
Certificate of Completion; Word 2002: Intermediate (Office XP); Institute
of Computer Technology, Sunnyvale, CA
Certificate of Completion; Word 2002: Introduction (Office XP); Institute
of Computer Technology, Sunnyvale, CA
Technical Writing and Communication Certificate; San Jose State University
Professional Development Center, San Jose, CA
Core Classes Writing Skills Information and Design
Structure of Modern Instructions and Indexing
English Procedures
Copyediting Reports Graphics for Communicators
Document Editing Online Documentation FrameMaker (Intro and Advanced)
Survey of Technical Developing a Company Style Communicating Through Document
Writing Guide Design
Professional Computer Admin. for Technical
Portfolio Workshop Writers and Communicators
Associate of Arts Degree in Business; West Valley College, Saratoga, CA
Associate of Arts Degree in Speech Communication; West Valley College,
Saratoga, CA
Associate of Arts Degree in Liberal Arts; West Valley College, Saratoga, CA
Speech Communication Certificate; West Valley College, Saratoga, CA
References Available Upon Request
Contact this candidate