Customer Service Sales
Resume:
Renata Walton Customer Service and Telemarketing Specialist
** ****** **** **** **** Centers Sales Support Customer Service Desks
Rossville, TN 38066
Key Skills
Home: 901-***-****
World Class Customer Service Call Center Operations
Cell: 901-***-****
Troubleshooting/ Problem Technical/User Support
Solving
Renatawalton2568@yahoo.c
Complaint Handling
om
Up Selling/Sales Support
Reports & Documentation
Career Snapshot
Customer Order Fulfillment
Ten years of commended Professional Experience
performance in key customer
service, support roles and ON TIME TAX Olive Customer Support and Tax preparer,
sales. Branch, MS JAN 2009 to SEPT 2010
FAMILY MEDICINE Front Desk Clerk, MAY 2007 to DEC
Expert in customer
Somerville, TN 2008
care/communications,
problem solving, relationship
IMPACT PAY SYSTEM. Customer Service Rep/Sales/Credit
building and user training
Memphis, TN Manager, OCT 2004 to MAY 2007
and support.
GUTTERGUARD. Telemarketing/Sales,JUN 2002 to
MS Office “power user” with Memphis, TN OCT 2004
additional proficiencies in
assorted databases.
Provided telephone, online and face to face customer
Ability to train, motivates,
service/support within high volume call centers (handling an
and supervises customer
average of 95 calls/internet inquiries daily).
service employees
Power of Strengths
Utilizing
persuasion/mediation skills Powerful telephone skills, able to establish immediate trust and
confidence. Very effective closer, persistent, patient and sensitive to
customer’s needs and apprehensions. Effectively overcome objections
to sales in a calming, convincing matter. Maintained strong 64% closing
Computer Skills ratio (MCI) and 59% closing ratio (Impact pay system.)Respected
builder and leader of customer focused teams instill a shared,
Word, Excel, PowerPoint,
enthusiastic commitment to customer .Work with 28 sales
Access, Outlook, ACT!, SQL professionals covering 2 states (Mississippi, Tennessee, and
Arkansas), responsible for many individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing
Mission Statement service. Quickly and effectively, solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new
Strive to exceed customer/ ways to improve customer service vice as a key driver of company goal
attainment. Lead by example and ensure the execution of all safety,
employer expectations by
security, quality and store operations polices Work with 28 sales
delivering second to none
professionals covering 2 states (Mississippi, Tennessee, and
service. Maintain customer Arkansas), responsible for many individual and corporate accounts.
centricity in all initiatives and Support sales reps in opening new accounts and upgrading existing
service. Quickly and effectively, solve customer challenges. Maintain
interactions, always putting
quality control/satisfaction records, constantly seeking new ways to
the customer first.
improve customer services.
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EDUCATION
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Ashford University Clinton, IA, 2013
Earned 68 credits; concentration in Bachelor in business studies
Training : Completed numerous courses and seminars in
customer service, sales strategies, time management, leadership, performance assessment.
References Furnished Upon Request
Contact this candidate