Edward Royal Harrison III

**** ********* **., ***. *, Toledo, OH 43606

Email: abkr4d@r.postjobfree.com phone: 419-***-****

[Type a quote from the document or the summary of an interesting point. You can position the text box

anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text

box.]

Career Progression:

Glover Trucking, Ltd., Toledo, Ohio

Driver, Operations Manager, June 2006 – January 2010

Operated tractor trailer delivering various auto parts to 1 st and 2nd tier auto suppliers throughout

the Midwest covering over 2500 miles a week

Promoted to Operations Manager as of May 2007; Responsibilities included managing;

HR, receivables, payroll and Sales

Revised employee handbook & safety manual which improved safety measures and driver

adherence to DOT rules and regulations

Negotiated freight rates with clients and brokers and increased the company’s revenue by average

of .10 cent per mile which also increased revenue from $1.2 MM to $2.3 MM year ending 2008

Increased driver base from 12 to 22 drivers

Monitored and verified the execution of lease agreement terms with company affiliates

Managed sales goals to ensure diversification of client base by establishing relationships with

non-automotive clients in building materials, consumer goods & raw steel

JP Morgan Chase, Tulsa, Oklahoma

Investment Specialist, June 2005 – February 2006

Managed investment portfolio for two bank locations

Grew the investment portfolio through sales and marketing from $20MM to $30MM

Partnered with small business lending group to identify lending opportunities which lead to an

increase in loan portfolio of $2MM in a 6 month period

Prepared written financial plans for customers to help identify their investment goals based on

time frame for goal(s) retirement, college, vacation, etc

Merrill Lynch, Tulsa, Oklahoma

Financial Advisor, January 2004 – June 2005

Utilized the Total Merrill Wealth Planning platform to market customized portfolio strategies to

high net worth clients

Focused on marketing professional Asset Management to non-profits in the $1 MM to $20 MM

range and secured a relationship with Junior Achievement of Tulsa, OK

Implemented monthly seminars at two local University’s focusing on retirement planning,

financial planning and asset allocation strategies

Marketed 401K education in the workplace to businesses in the $1MM to $50MM revenue range

providing monthly lunchtime seminars to employees

Cox Communications, Tulsa, Oklahoma

Team Lead, CSR II, Data Technical Rep, February 1998 – November 2003

Worked effectively under limited supervision and in a cohesive team environment

Responded to inbound service and sales calls in a fast-paced, high volume call center

Increased the customer experience by providing information on the various video, data and voice

packages through effective probing of the customer’s needs

Responded to customer requests and inquiries and resolved issues efficiently and professionally

Served as a team member on focus group to stream line the call center order entry process to

increase efficiency and reduce errors

Utilized call center monitoring program to report service outage(s) and dispatching of proper

personnel to assess and repair outage

Served as overnight Lead of 6 person staff to handle extreme customer issues, service failures and

outages and prepared written report for morning supervisor(s) of call center and field service

technicians

Education:

Eastern Michigan University, Ypsilanti, Michigan

Bachelor of Arts, Entrepreneurship, January 2012

Contact this candidate