Customer Service Sales
Resume:
ASHLEY TRAVIS
*** ****** ***** 615-***-**** (cell)
Lebanon, TN 37087 ***************@*****.***
OBJECTIVE
To pursue a career in an office environment allowing me to use my degree.
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To use my experience with computers, customer service, and working with the public.
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SUMMARY OF QUALIFICATIONS
Over eight years experience working with the public.
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Excellent communication and organizational skills.
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Enjoy working with people, multi-tasking, self-motivated, hard working, detail oriented, enthusiastic, and
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honest.
PROFESSIONAL EXPERIENCE
CEDARSTONE BANK, Mt. Juliet, TN 2009-Current
Teller
Deposit and transfer money into customer accounts.
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Make customer withdrawals.
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Complete loan payments.
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Complete phone transactions.
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Customer service, answering incoming calls, placing outgoing calls, transferring calls.
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File Documents according to procedures paying close attention to details.
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Frequent use of Word, Excel, PowerPoint, and Outlook.
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Create spread sheets, word documents, and data entry.
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DICK’S SPORTING GOODS, Franklin, TN 2008-2008
Softlines Manager
Hiring Apparel/Footwear employees.
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Managed freight movement.
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Implemented programs to stock merchandise faster.
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Educating apparel and footwear associates on loss prevention standards and procedures.
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Responsible for apparel/footwear plan-o-grams being completed on time.
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Implemented programs for footwear department to reach goals.
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Sales Support Manager
Opening and closing store.
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Hired front-end and operation employees.
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Held morning and nightly meetings with associates.
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In charge of cash office procedures.
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Controlled petty cash procedures.
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Completed morning and nightly safe counts.
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Trained front-end coordinators on cash office and front-end procedures and policies.
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Implemented programs to regain customer focus and educate front-end associates of proper procedures.
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Created spread sheets, word documents, and data entry.
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Created solutions and resolved customer service issues.
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Supervised store operations and freight flow from truck shipments.
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Maintained cleanliness of warehouse.
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Participated in credit card promotion conference calls.
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Entered data, created and printed documents, completed daily computer tasks.
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Managed and entered payroll.
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Nominated as Shrink Coach/Safety Captain.
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Participated in conference calls.
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DICK’S SPORTING GOODS, Mt. Juliet, TN 2006-2008
Apparel Lead
Ensured stock of all apparel
was processed and displayed on sales floor.
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Responsible for completion of merchandise plan-o-grams.
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Ashley Travis Page 2
Implemented programs to ensure apparel department passed audits (based on Company standards).
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Ensured merchandise had proper security devices attached.
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Created weekly work schedules for apparel associates.
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Completed store plan-o-grams.
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Traveled to assist in new store opening set-ups and help restock merchandise on sales floor.
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Front-End Lead
Oversaw all front-end operations.
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Implemented programs on front end to raise number of Dick’s Sporting Goods Scorecard sign-ups.
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Responsible for making sure front end coordinators are helping cashiers.
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Educated front-end associates of proper Company policies and procedures.
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Implemented programs to ensure Company audits passed based on Company standards.
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Created weekly work schedules for front-end associates.
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Ordered front-end merchandise and ensured complete stocking of merchandise after arrival.
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Traveled to new stores to help train front-end associates, set-up cash offices, and implement programs.
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Front End Coordinator/Customer Service
Supervised front-end operations during scheduled shift.
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Helped resolve customer service issues, handled and processed returns, as well as completing paperwork of
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damaged/defective merchandise.
Greeted customers as they entered store and directing them to correct department, answered and transferred
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incoming phone calls to correct department.
Ensured items brought through front door for service received a service tag before being able to travel through the
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store to needed department for service.
Filed cash office paper work, counting down register tills and entered information into accounting computer
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system.
Prepared daily deposits and entered into accounting computer system, ensuring all paper work was completed and
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filled out correctly.
Cashier
Responsible for running cash register, signing customers up for a Dick’s Sporting Goods Scorecard, selling
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warranty protection plans on electronics and other sporting goods equipment.
Handled and processed returned merchandise.
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OFFICE MAX, Lebanon, TN 2003-2006
Cashier/Customer Service
Ran cash register,handled returns, signed customers up for Max Perk Program, sold protection plans on electronic
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items.
Floor Associate.
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Ensured merchandise stock on sales floor, assisted customers, set plan-o-grams.
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Copy Max Associate.
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Completed orders, met deadlines for projects, and assisted customers making copies.
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Used computer programs to create orders, frequent use of Word, Excel, PowerPoint, and Outlook.
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EDUCATION
• Wilson Central High School 2004
• Middle Tennessee State University-Bachelor of Science-Organizational Leadership 2010
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