Human Resources Customer Service

Carlos R. Ramirez Castera

**** ***** *** ******, ************, PA 19133

201-***-**** (cell)

201-***-**** (cell)

abkr1d@r.postjobfree.com

abkr1d@r.postjobfree.com

abkr1d@r.postjobfree.com

QUALIFICATIONS SUMMARY

I am an experienced professional with more than 15 years of experienced in

both, public and private sectors. I am fully bilingual (English - Spanish),

I have a lot of experience in Customer Service, Management, Supervision,

Human Resources, Payroll and Fast Food environment. I am highly motivated

and able to work independently as well as in a team environment. I am

flexible and discreet, excellent to work independently with minimal direct

supervision, and have strengths in Supervision, Organization, Analytical

Skills, and Team Worker with experience within controlled working

environments.

OBJECTIVE

My objective is find a job with the best company as possible and this

company give me the opportunity to collaborate with my knowledge and skills

to reach and improve the company goals. Personally I'm a hard worker, with

analytical skills, experience, and studies in Management and Human

Resources. Be a better person every day and keep my family in a correct

way. Just I wanted to get the opportunity to be a part of your winner team.

EDUCATION

PONTIFICAL CATHOLIC UNIVERSITY OF PUERTO RICO

BBA

Major - Management

Minor - Human Resources

CERTIFICATES AND RELEVANT TRAINING

-Development for Job Descriptions and Effective Personal Selection

-Law of Norms for Federal Labor Standard Act (FLSA)

-Principles Aspects of Discipline and risk in Private Employment

-Auditory Labor and Documentation

-Labor Aspects to be taken at Consideration in a Recruitment Process

-Employment Process and Classification of the Employees

-The Supervisor and Labor Law

-HAZWOPER

-DOT 49 CFR

SKILLS

-Experience in Human Resources and Payroll

-Experience in management and supervision of people from diverse

backgrounds and cultures.

-Experience in customer service.

-Leadership

-Organization

-Team worker

-Microsoft Excel

-Microsoft Word

-Typing 40 w/p

PROFESSIONAL EXPERIENCE

Department of the Treasury - Internal Revenue Service (IRS)

03/10 - Present

Tax Examiner

Philadelphia, PA

Perform clerical and technician work in support of accounting, budget,

auditing, or financial management of a fiscal operation. The clerical work

involves compiling figures, maintaining records, compiling reports or

performing other procedural work which represents the transactions or

business of an organization. Examine accounts to verify the accuracy of

accounts and the adequacy of supporting data. Also prepare worksheets or

reports reflecting the examinations made, discrepancies noted and the

corrective entries required adjusting accounts. Work in various functional

areas within the IRS, therefore specific duties may vary according to my

assignment. Select segment or phase of an examination, which involves

searching, locating, and documenting specific information from the

taxpayer's books or records.

AAFES - Army and Air Force Exchange Service

06/09 - 12/09

Store Keeper Food Court

Fort Polk, Louisiana

Responsible to make orders and bill payments to JAKE'S FINER FOODS

INC., USAA FOODS and Coca-Cola Company. Responsible to performs a

variety of clerical and manual duties related to receiving and

processing merchandise and supplies, to record keeping, document

preparation and selecting storage/shelving location in the facility or

stockroom, as appropriate. Receiving reports and other accountability

documents and process receipt through appropriate system.

Johnson Controls, Inc.

03/07 - 10/08

O&M Supervisor

San German, Puerto Rico

Responsible and supervise Payroll and Human Resources on the site.

Coordinate and Supervise vacations and schedules. Responsible of

supervising employees (electricians, utilities operators and HVAC

technicians) compressed air, nitrogen, argon, boilers, generators,

diesel fuel system, electricians, and system operators in accordance

to the site, state and federal regulations and procedures. Assure

procedure compliance within group activities. Plan, coordinate and

supervise preventive and corrective maintenance activities.

WIC Program - Commonwealth Health Department of Puerto Rico

06/91 - 01/07

Supervisor

Mayaguez, Puerto Rico

Implement policies & procedures for the Women, Infants, and Children

Federal Program (WIC). Coordinate the office execution and performance for

the distribution of checks, nutrition counseling, appointments, and access

to health services to low-incomes families. Responsible and supervise

Payroll and Human Resources on the site. Coordinate and Supervise vacations

and schedules. I have 8 years of experience in Union Labors (UGT) process

and staff meetings. Six years experienced in recruitment process and

interview techniques. Planned and conducted various studies related to

systems, processes, and procedures. Gather the necessary data to be

analyzed for the recommendation of appropriate solutions.

McDonald's

01/92 - 08/97

Crew Chief Manager (P/T weekend)

A asco, Puerto Rico

Coordinate schedules; supervise employees, make purchase orders for the

restaurant. Maintain status inquiry on all completed order and periodic

inventory verifications. Recommend and implement solutions to monitor and

control cycle accounts. Supervise and direct 25 employees. Responsible of

maintaining product inventory levels, deliver pre-ordered product, and

create and assign accounts. Secure company assets and ensure compliance

with regulatory and company policies and procedures.

Contact this candidate