Customer Service Sales

LEADERSHIP SKILLS

Customer/Client Relationship

Effective Communications

Problem Solver

Cross Functional Team

Leadership

. Property Management and Investments,

Profound Sales experience

. Great knowledge of general Accounting principles

. Strong ability to lead and train staff and students

. Excellent Marketing and Coordinating skills

. Extensive experience in Customer Service and Account Management

. Remarkable ability to communicate effectively, both orally and in

writing

. In-depth Receptionist and Office Management skills

SYSTEMS KNOWLEDGE

MS Word

MS Excel

MS Outlook

Power Point

Windows 95, 97, 98, 2000

Windows XP

Data Entry/ 10-Key/ 50 WPM

Ke'Yia S. Burnett

5442 Fernglen St. ( Memphis, TN 38141

Main 901-***-****

abkqzw@r.postjobfree.com

BUSINESS PROFESSIONAL

. Experienced business consultant with broad expertise in customer service,

solution-finder and problem solver who excels in results.

. A self starter who meets rigorous deadlines while handling challenging

workloads.

. Skilled at performing tasks efficiently within a variety of environments.

. Able to produce quality work independently or as part of a team.

EDUCATION

Bachelor of Arts Communication

University of Memphis Memphis, TN

COMMUNITY SERVICE & ASSOCIATIONS

. Annual Super Saturday Food and Clothing Drive, Greenwood C.M.E

. Habitat for Humanity, Memphis

. Public Relations Student Society of America (PRSSA)

. Inspirational Keys, After School Arts Program

. Volunteer at Mid South Food Bank Food Drive

. Volunteer at Germantown LeBonheur Hospital- Rehabilitation Services

. Volunteer at Baptist Rehabilitation- Germantown

PROFESSIONAL EXPERIENCE

Bank of America . Memphis, TN

05/2010 - Present

One of the nation's largest full-service providers of consumer/commercial

banking.

Professional Teller

Responsible for the processing transactions accurately and efficiently in a

fast paced environment.

. Ability to work within established policies, procedures and guidelines.

. Identify customer needs and refer financial products and services.

. Consistently seek to delight our customers and deliver exceptional

customer service with a positive attitude.

. Build customer loyalty; establish customer relationships through courtesy

and friendliness.

. Contribute to a positive team environment in the banking center through

teamwork, team spirit and coaching

Regions Bank . Memphis, TN

05/2007 - 05/2010

One of the nation's largest full-service providers of consumer and

commercial banking, trust, securities brokerage, mortgage and insurance

products and services.

Relationship Banking Associate

Provides customer service in a high-volume call center for internal and

external customers. Uses product/service knowledge and sales techniques to

identify and close sales transactions.

. Follow-through on customer inquiries, requests or complaints; resolve

issues promptly; place follow-up telephone calls to customers as

necessary.

. Consistently meets and exceeds sales close rates and monthly performance

quotas.

. Increased overall sales by 15% by developing and implementing sales

improvement initiatives.

. Facilitates weekly team meetings to communicate company policies,

procedures, etc.

. Accountable for weekly correspondence of sales reports to Senior

Representatives.

. On the Job Training Program" Selected out of 270 representatives to

collaborate with HR Department in the training of new employees.

. Recognized for positive incident reports submitted by satisfied customers

Sprint-Nextel Corporation . Memphis, TN

01/2005-02/2007

Industry-leader and global provider of mobile data service.

Retail Communication Sales Consultant

Used product expertise and advanced sales techniques to guide customers

through the purchasing and service activation process.

. Follow-through on customer inquiries, requests or complaints; resolve

issues promptly; place follow-up telephone calls to customers as

necessary.

. Consistently met and exceeded sales goals/performance requirements.

. Increased overall customer satisfaction by serving as a product and

service knowledge expert.

. Facilitated monthly outbound sales activities.

. Implemented sales improvement incentives.

. Completed general office functions of faxes, copies, and errands.

John Casablancas Modeling Agency . Memphis, TN

01/2004-01/2005

One of the largest Modeling and Career Centers focused on the development

and promoting of local talent.

Office Manager

A highly equipped Office Manager and Receptionist performing a variety of

administrative and staff support duties..

. Greets all clients/guest in a manner that reflects professionalism.

. Promptly answering every call.

. Coordinates the scheduling for interviews.

. Ensures all mail to be distributed in timely and orderly manner.

. Responsible for the general appearance of office area.

. Utilized applicable computer applications.

. Completed general office functions of faxes, copies, and errands.

References are available upon request.

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