Olivia Waugh
Phone # 267-***-****
Email: ***********@*****.***
Employment Experience
QVC Inc., West Chester, PA
Control Plus Specialist
Administrative Executive Support
November 2001 to June 2010
. Audit reports for discrepancies: identify, research and communicate
with supervisors/managers for approval
. Key entry of timecards and product information
. Generate daily, weekly and monthly analysis reports for supervisors,
managers and payroll across several departments
. Train new employees within Control Plus dept
. Create and maintain monthly schedules and needed programs to help
benefit our department
. Coordinate files and storage of confidential documentation
. Maintain records of changed schedules for several departments'
employees
. Maintain time records of employees to match with Payroll
. Generate monthly, yearly and seasonal reports of employees history
for supervisors to aide in their monthly and yearly reviews
. Archived department's records
QVC Inc., West Chester, PA
Inventory Control
Data Entry
2000 - 2001
. Provided administrative and clerical support
. Keyed inventory transactions and audit/departmental data to track
department statistics and generate reports
. Responded to inquiries about audit detail information, via telephone,
e-mail or walk-in
QVC Inc., West Chester, PA
Material Supplier, Autobag Operator
1999-2001
. Provided packaging supplies to the packing area as well as refill flow
rack and packing stations with needed supplies
. Prioritized totes from the conveyor line for the daily picking runs
. Removed stacks and labels totes during high volume periods
. Supplied packaging materials in accordance with packing recipes
. Reviewed questionable pack recipes as listed on the collates from the
pack line
. Maintained the cardboard baler
. Certified for forklift driver, pallet jack, picker and stacker
. Autobagger Certification program
Packer Trainer
1998-1999
. Trained new employees to pack in accordance with the department
operating policies and productivity standards.
.
QVC Inc., Lancaster, PA
Packer
1997-1998
. Packed a variety of products in accordance with department operating
policies and productivity standards
. Ensured customer orders are packed and shipped within established
department timetables
. Prepared packages for shipment, (i.e., constructs and tapes box, in
accordance with established ORMD - Otherwise Regulated Material
Domestic - departmental procedures).
Kelly Temp Service
On-Site Partner
1997
. Recruited and reduced workforce based on business needs
. Handled issues, questions, schedule changes, and concerns with
temporary staff
Bank of Lancaster County
Teller
1994-1996
Post Office of Lancaster County
Casual
1993-1994
Leggs Hanes & Bali / Just My Size / Socks Galore / Coach - (Owned by Sara
Lee Corporation)
Cashier/1st & 2nd Key Holder
1991-1993
Candy Store in Park City Mall
Manager, Asst. Manager
1990-1991
Weis Markets
1989-1990
Millersville University
Bakery and/or Kitchen
1988 to 1989
Education:
Faith Tabernacle School
Christian Academy
3620 North Randolph Street
Philadelphia, Pa 19140
1986
Millersville University
Millersville, PA - 1987-1989
Political Science Major
Computer Skills: Certificates
. Microsoft Outlook, Lotus Notes, IBM, KSA (Kurt Salmon Associates)
. Excel Certificates: Spreadsheets, Filters, Macros, Formulas, Excel
2000 Charting and Organizing Data, Excel 2000 Worksheet, Notes R5
Mail Features
. Access Certificates: Access Intro, Access 2000 Level 1, Access 2000
Level 1, Access 2000 Level 2
. Microsoft Word : Word 2000 Level 1, Word 2000 Level 2, Word 2003
Level 2 Advanced Formatting, Word