Customer Service Manager
Resume:
Susann A. Wiegele
Las Vegas, NV. 89103
Objective: To obtain a challenging position where I can utilize my
skills in a progressive manufacturing company and
have an opportunity for advancement.
Summary: Over 15 years experience in material handling, shipping &
receiving. Excellent planning, organizing & controlling
skills coupled with strong interpersonal communications
& leadership abilities.
Experience: Inventory Control & Shipping and Receiving Manager
Rochester Optical 2008-2009
1260 Lyell Ave
Rochester, N.Y. 14606 585-***-****
Supervised 7 people in Warehouse and Shipping Department.
•
Responsible for overseeing receiving materials, discrepancies
•
with vendors, processing 400 to 500 orders per day for 3
Retail stores, government contracts with the state of Alaska
and 8 Veterans hospitals across the United States: consisting
of pulling, tracing frames, lens for production in our lab &
shipping 500 to 600 orders per day via UPS and USPS.
Attending weekly management meetings to ensure RX orders
•
are meeting on time delivery dates, informing Customer
Service with status of backordered products so the company
may inform our customers of different options to insure
100 % customer satisfaction.
Weekly replenishment of inventory with U.S. & Overseas vendors
•
to maintain sufficient quantities on hand to fulfill RX orders &
replacement materials for our processing lab due to breakage.
Evaluating & maintaining offsite inventory to meet requirements
•
of frame style, color & size used for charitable donations to local
Schools & Government mission projects.
Implementing new bin locations, conducting quarterly cycle
•
counting & maintain accurate counts for Accounting Department.
Multi-function Operator
Mail Technologies Inc. 2005-2008
10 Vantage Point Suite 1
Rochester, N.Y. 14559 585-***-****
Served as Production Planner & Scheduler, overseeing 8
•
employees as needed.
Updated schedule & conducted production meetings
•
with Customer Service Representatives.
Reprioritized and implemented changes to meet
•
on time delivery.
Responsible for calling and directing call-in temporary employees,
•
faxing hours to agency. Made service calls when machines down.
Managed shipping and receiving department, maintained inventory
•
Control, delivered superior service to customers, vendors, internal
and external personal.
Ordered & maintained a sufficient amount of postal supplies to
•
meet customer and postal requirements, verified and occasionally
prepared postal documents per USPS regulations.
Direct communication with USPS to verify customer accounts
•
and permit balances to adequately fulfill commitment to customer.
Troubleshoot, continuously evaluate production schedule and
•
improve processes to meet customer deadlines.
Assistant Warehouse Manager
Zeller Electric Corporation 1998-2005
1000 University Ave
Rochester, N.Y. 14607 585-***-****
Verified, received all incoming shipments, prioritized and
•
processed outstanding as well as allocated backorders.
Performed warehouse transfers for in-house assemblies
•
and Salesman demonstrations for customers.
Documentated and took corrective action to reduce or
•
eliminate discrepancies with vendors.
Labeled products and package kits per customer’s specifications.
•
Coordinated outbound shipments with UPS, FED-EX, and major
•
trucking companies.
Implementing new bin locations to maximize efficiency and
•
Minimize loss of valuable space, continual cycle counting.
.
Contact this candidate