Customer Service Quality Assurance

Jerome W. Martinez

**** ***** **** *****

Bellevue, NE 68123

Cell# 402-***-****

************@*****.***

OBJECTIVE

I am seeking Employment as a Aircraft Cleaner.

QUALIFICATIONS

I am highly motivated and have strong communication and

organizational skills with aptitude for detail oriented work. I

can multi task. I work well independently and as a team player.

I have excellent verbal and written communication skills and

ability to research and problem solve. I have management and

supervisor skills with strong customer service skills. I have

knowledge in Computers/ Software, Right Fax, File Net, Word,

Copier, Fax, 10 Key Pad. Type 25-30 wpm. I have extensive

knowledge in Mitchell on Demand, Motors Labor Manual, All-Data

Labor Manual, Mitchell Crash Manual & Green Chilton labor

Manual, extensive

Knowledge of All Automobile Warranties.

WORK EXPERIENCE

Universal Warranty Corp/GMAC Ins. Omaha, NE

01/1998-12/2009

Claims Adjuster & Inspector < Major Components >

Adjudicating major mechanical claims on Vehicle Service

Contracts

Processing claim payments on Vehicle Service Contracts.

Major Claims Inspections for major component mechanical repairs,

Customer Service assistant for claims department.

O'Neill Cadillac- Subaru-Hyundai-Chevrolet-Oldsmobile

01/1991-12/1997

Assistant Service Manager/ Service Advisor,

Duties included: Generating Vehicle estimates for repair

services to

Customer's automobiles. Scheduling and dispatching repair work

to

technicians. Resolving customer concerns, conducting posts

repair

follow up Quality Assurance. C.S.I Coordinator for the service

dept.

US NAVY

07/1983-11/1990

Airframes & Hydraulic Aircraft Mechanic for E-2C.

Hydraulic Petty Officer aboard USS Carl Vinson

Extensive security training, Safety Petty officer, OSHA Petty

Officer, 8-year HONORABLE DISCHARGE VETERAN.

Attended Miramar College 1985-1986

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