Customer Service Management

TANESHA WILLIAMS **** Baird Rd., Apt. #****

Shreveport, LA 71118

Cell:

318-***-****

KEY SKILLS

-Accounts Receivable -Customer Service -General Management

-Inventory & Account Management -Excellent Written & Oral Skills

-Helpdesk

-Report & Document Preparation -Staff Development & Training

EXPERIENCE

6/2006 - Present Billing and Collections Team Leader (Reliant

Finance) Shreveport, Louisiana

. Ensure proper billing of customer credit accounts

. Assist customers by providing explanation of charges and

payment procedure

. Work with over 500 customers to reconcile accounts and

obtain overdue automobile payments

. Received an Outstanding Achievement monetary award for

the collection of over $30,000 worth of revenues on

outstanding balances in less the average time

. Write checks, make bank deposits, and reconcile bank

statements/accounts

. Handle irate customers in a polite manner

6/2008 - 02/2009 Flight Management Clerk (Barksdale Air Force Base)

Shreveport, Louisiana

. Answered multi-line telephone and routed calls properly

. Accurately filed records and created new records as

necessary according to regulation

. Performed general office duties such as data entry and

operating office equipment

12/2003 - 9/2004 Cashier/Salesperson (Best Buy, Inc.)

Shreveport, Louisiana

. Greeted customers and assessed their needs and wants for

the latest in electronics

. Provided 100% customer satisfaction by recommending,

selecting, and helping locate or obtain merchandise

. Responsible for opening and closing cash registers;

maintained 100% accuracy for all cash, credit and check

payments transactions

. Minimized theft and maximized revenue by observing

activity within the store

EDUCATION

2008 Louisiana Southern University Shreveport (LSUS)

Shreveport, Louisiana

. B.S. in General Studies

2007 Southern University Shreveport, Louisiana

. A.A.S in Business Administration

ADDITIONAL SKILLS

. Microsoft Office Suite, Adobe, Internet Explorer

. Typing - 50 wpm

. 10 key - 13000 kph

ORGANIZATIONS

. Phi Theta Kappa Honor Society

. College of Business Club

. LSUS Greek Council

. Student Organization Council (SOC) LSUS

. Who's Who Among College Students

. Delta Sigma Theta Sorority Inc.

DISTINCT HONORS

. National Dean's List

. Southern University (Shreveport) Scholarship

. Honor's List

REFERENCES

BERI BARBERS 318-***-****

REV.TIMOTHY HUNTER SR. 318-***-****

MONIQUE B. DAVIS 318-***-****

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