Customer Service Management

Lauren honeyman

Objective

To obtain a position that will help me gain experience and enhance my

skill set

education

North Dakota State University

Fargo, ND

Bachelor of Science, Emergency Management

Aug. 2009

Minor: Sociology

Concordia College

Moorhead, MN

Completed credits towards degree

Aug. 2005- Dec. 2005

experience highlights

The Home Depot

Maple Grove, MN

Sales Associate- Paint Department

March 2010- July 2010

. Exhibited effective interpersonal skills while assisting customers

throughout the department

. Demonstrated strong attention to detail in providing excellent

customer service

AmeriCorps National Civilian Community Corps

Denver, CO

Team Leader

Sept. 2009- Feb. 2010

. Supervised, motivated and directed a team of twelve young adults

while maintaining order, developing positive

team morale, fostering teamwork and monitoring standards of behavior

. Managed budgets and submitted written reports on project progress,

achievements and accomplishments

YMCA of Cass and Clay Counties

Fargo, ND

Associate- Child Care

Jan. 2009- May 2009

. Develop and implement lesson plans following North Dakota state

guidelines for school- aged curriculum

. Invested in students' lives and created trusting relationships with

both the students and their parents

Cass County Emergency Management

Fargo, ND

Intern

Jan. 2009- May 2009

. Supervised and coordinated volunteer efforts and donations

management while serving as a Site Coordinator at a

volunteer distribution site during the 2009 Fargo Flood

. Created the Volunteer Coordination Annex to assist the county with

successful means of coordinating volunteers

during an emergency

AmeriCorps State and National

Fargo, ND

Corps Member- Behavior Mentor

March 2008- Oct. 2008

. Committed 675 hours of community service to the school-aged program

of the YMCA of Cass and Clay Counties

. Provided the program's at-risk students with guidance and support to

assist them in maintaining their eligibility in the

program

North Dakota State University Dining Services

Fargo, ND

Student Supervisor and Scheduler

Oct. 2006- Nov. 2007

. Responsible for hiring, training and supervising all student

employees for five separate businesses within the university's

dining service area

. Established an organized system of work to ensure professionalism

and success throughout the work day

Certifications

. Standard First Aid

Date Completed: Nov 4, 2009

. CPR/AED-Adult Date

Completed: Nov 4, 2009

COMPUTER PROFICIENCY

. Microsoft Word . Microsoft Excel . Microsoft

Publisher .Microsoft PowerPoint

references available upon request

777 North Air Depot Boulevard Midwest City, Oklahoma

612-***-**** abkqrn@r.postjobfree.com

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