Customer Service Manager
Resume:
Shannon Junker
**** ******** ***** ***, ** *****
abkqrc@r.postjobfree.com
objective
I am interested in obtaining a position where I can use my
communication, computer, and interpersonal skills, while
continuing to grow by learning more specialized skills.
Education
2002-2006 Grand Valley State University
Allendale, MI
Bachelors of Art, Hospitality and Tourism Management
Minor, General Business
Graduated G.P.A. 3.0
Experience
2009-Present Embassy Suites Hotel
Southfield, MI
Front Office Manager
Customer relation and resolution of customer issues
Responsible of 8 people in deparment
Balance payroll and budget for the front desk
Responsible for training and job coaching
Work with all departments to oversee profit of business
Rotating weekend Manager on Duty
Interim acting revenue coordinator assisting revenue manager
with property inventory
2007-2009 Embassy Suites Hotel
Southfield, MI
Guest Service Agent
Knowledgeable of sleeping rooms, banquet rooms, concierge,
conventions, VIP's, and potential clients.
Accountable for guest relations and amenities for a 239 room
property.
Educate and promote guests and employees in the loyalty
program Hilton Honors, as well as accommodate members by
familiarizing them with the benefits that are included with
their membership
Assisted Front Office Manager with various tasks. These tasks
included creating new morning and evening checklists,
creating welcome letter for care committee, creating an
apologe letter for guests, creating memos for various
information for front office. Including updating Hilton
Honors standards.
Elected Member of the C.A.R.E. committee
Acting Front Office Manager
2007-2007 (Full Time) Advantage Sales and Marketing
Grand Rapids, MI
Customer Service Specialist
Responsible for client and buyer relations.
Responsible for processing detailed orders
Continuous reeducation in clients products
2007-2007 (Part Time) Holiday Inn Select
Grand Rapids, MI
Guest Service Agent
Knowledgeable of sleeping rooms, banquet rooms and portage.
Accountable of guest relations and amenities for a 148 room
property.
2005-2007 Crowne Plaza Resort & Hotel
Grand Rapids, MI
Guest Service Agent
Knowledgeable of sleeping rooms, banquet rooms, concierge,
portage, and accounting for all groups, conventions, meeting
planners, VIP's, and potential clients.
Accountable for guest relations and amenities for a 320 room
property.
Educate and promote guests and employees in the loyalty
program Priority Club, as well as accommodate Gold and
Platinum members by familiarizing them with the benefits that
are included with their membership.
Promote the Crowne Brand Promise by familiarizing all guests
of the sleep components, sleep advantage program and the
meeting experience.
Assisted in the training of new employees.
2004- 2005 Big Boy
Grand Rapids, MI
Server
Serving food to customers.
Knowledge of running the register.
Responsible for closing duting at the end of the day.
Responsible for assisting in food prep.
Mastery of working in an extremely high pace and stressful
work environment.
2002-2004 Grand Valley State University
Allendale, MI
Student Assistant
Receptionist and other general office duties.
Responsible for filing numerically and alphabetically.
Operation of a switchboard and data entry into computer
databases.
Learned to work in a Multi-Cultural environment.
Summer 2002 Consumers Energy
Royal Oak, MI
Office Personal
Responsible for filing numerically and alphabetically.
Inputting information into computer databases.
Setting up customer appointments for meter exchanges.
Providing quality customer service.
Skills
Strong background in customer service, with the ability to
multi task well.
Proven self motivation, with professional mannerisms,
dedicated work ethics, and a proactive approach to
accomplishing tasks.
Revenue Inventory Management
Microsoft Publisher,Word, Excel, Power Point
Organization skills
Detail oriented
Team Player
Problem solver
Motivated to grow and learn
References available upon request
Contact this candidate