Sharon (Sheri) Rudd

P O Box ***

Charleston, AR *2933

Home: 479-***-**** abkqqt@r.postjobfree.com Cell: 479-***-****

SUMMARY OF QUALIFICATIONS

Highly motivated, experienced technology support professional with strong

data management and software skills. Effective communicator skilled in

teaching and demonstrating complex computer concepts to non-technical

users. Implementer of systems and process improvements that positively

affected the bottom line in manufacturing and IT analysis.

PROFESSIONAL EXPERIENCE

Charleston Elementary School, Charleston, AR 2010 - Present

Substitute teacher/aide

Substitute teaches pre-k through fourth grade.

. Teach and administrate classroom in teacher's absence, including

instruction in math, language, reading, and writing.

. Assist with pre-K program by taking charge of a Down syndrome child.

Hewett Packard Corporation, Charleston, AR 1982 - Present

Product Technology Administrator

Compose and compile daily reports to enhance decision-making for the HP

data management team and the Chicago-based client management team working

from home office.

. Create and maintain performance presentations for contractual

measurement validation. Averaged three presentations per month

targeting 25 management and client team members.

. Implement and provide new hire computer systems and refresher courses

to upgrade associates' computer proficiency. Trained 25 people to use

Digital Workflow, problem and incident management accessing to Digital

Workflow.

. Originate and maintain customized training manuals, test scripts,

learning guides and work instructions for team members to meet

emergency conditions. Managed a three month project creating documents

and accuracy testing culminating in seven distinct documents secured

and accessible with security clearance.

. Liaison between HP and user community for incident and problem

management. The information relay system between Kraft, EDS and HP

significantly reduced the time gap between discussions and change

implementation.

. Initiated and delivered individualized computer systems training,

security ID and access for 40+ new hires per year. Created unique work

instructions accessible on the server which increased new hire

productivity.

Sheri Rudd

479-***-****

Page 2

Senior System Analyst

Delivered overall technology support to manufacturing Kraft-Planters

facility in Ft. Smith. 24/7 operation with approximately 400 employees

working at the facility for HP.

. Scheduled and facilitated all computer and network upgrades affecting

300+ users, 150 PC, three servers, one AS400, two switches, two T1

lines, four hubs, and two separate networks. Upgrades rotated on a

three year cycle.

. Compiled and disseminated reports to a 25-person management team

defining number of users, internet misuse/misconduct, and user

removal as required.

. Executed overall system administration for user groups and related

securities including processing new user ID requests, security,

application access, internet access, and special security requests for

HR.

. Developed and delivered computer system training for all new users

resulting in higher productivity and fewer errors. Instruction topics

included: introduction to computer hardware, Matric, Crystal, Kronos,

esurf, security access, and security cameras usage.

. Key contributor to a team tasked with evaluating applicability of five

software systems. Compiled research, collected data and implemented a

new product data management system. Facilitated the installation of

Matrics, SAP, Crystal, Kronos, and control building access.

. First responder for Kraft facility.

EDUCATION

Bachelor of Science, Management, John Brown University, Ft. Smith, AR

LPN, Arkansas Valley Vo-Tech, Ozark, AR 1974

COMPUTER SKILLS

Proficient in Word, Excel and PowerPoint

Additional Software: SAP, Dreamweaver, Kronos, Crystal, Prism, Matrics,

Business Objects, and Service Center

Hardware: Plotter, printer and other peripherals

Contact this candidate