Quality Assurance Customer Service

Jaki Romero

**** *********** ** 337-***-****

New Iberia La, 70563 **********@***.***

* ************ *******

Solutions oriented - Production / Quality Assurance Analyst with strong

interpersonal aptitude and team building skills. Resourceful, results

driven professional with broad experience in successfully managing quality,

lab operations, and complaint management. Dependable, hardworking, leader

with excellent organizational, and communication skills.

2 BACKGROUND SUMMARY

Certificates of Analysis . Customer Communication . Efficiency

Improvements

IS Assistance . Quality Control/Assurance . Interdepartmental

Cooperation

Accounts Payable . Problem Solving . Complaint Management . Team

Building

3 PROFESSIONAL ACCOMPLISHMENTS

Columbian Chemicals 2004 - Present

Quality Assurance Analyst Centerville, Louisiana

Current responsibilities include; generating certificates to insure that

products meet required specs and their distribution to customers, Reviewing

and approving daily production testing, investigating and resolving daily

issues, coordinating interdepartmental communication resulting in more

efficient work flow, developing and implementing systems to improve

efficiency in quality and other departments, reorganize lab in process data

sheets to comply with ISO 9000 manual, preparing and shipping sample

requests made by customers, creating and updating customer specs in the

system, resolving customer issues, recognizing and correcting problems

before they become an issue, following up on requests to make sure they

are handled.

Past responsibilities included; developing and implementing a spreadsheet

containing macros for calculating production data, chart calculations,

maintaining various reports to track production rates and materials used,

creating barge unloading instructions, participating in end of month

closing, identifying and developing solutions for various IS department

issues, setting up computers and programming them to meet company needs,

providing workers with daily loading instructions, creating and

distributing a daily shipping schedule.

Meche's Donut's 2002 - 2004

Cashier New Iberia, Louisiana

Packaged orders and improved customer service

Allain's Jewelry 2001 - 2002

Sales New Iberia, Louisiana

Assisted customers, worked with inventory, and processed shipments received

4 EDUCATION /TRAINING

.New Iberia Senior High Graduated 2001

.Active Factory On the job

.Proficient in Microsoft Office Suite training

New horizons 2003

REFERENCES AVAILABLE UPON REQUEST

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