Customer Service Assistant

*** ***** **** ***** *** I***, Pearl, MS *****•769-***-****•abkqpy@r.postjobfree.com

Daphne Armstrong

Objective

Seeking entry level position.

Experience

February 2009-April 2010

Potter Law Firm, LLC

Jackson, MS

Legal Assistant

Assisted paralegal with answering high volume calls from multiple phone lines, emailing, filing,

writing drafts, and consulting clients.

Attended court hearings with attorney ensuring that she has all case material and any other resources

that may accommodate her during proceedings.

Handled all bank errands and process any files and casework to the courts for future hearings.

Assisted with obtaining client background information and preparing and analyzing legal

documents.

Conducted all research and other casework for clients.

April 2009- present

Rankin County School District

Brandon, MS

Substitute teacher

Assume position as teacher in his or her absence and teach the lesson left behind by the instructor.

Act as a disciplinary to students as well as mentor for the duration of the class period.

Assist students with all class assignments to ensure a thorough understanding of the lesson.

Supervise students in recreational activities as well as other school events.

November 2007-present

The Pantry, Inc.

Flowood, MS

Customer Service Associate

Greet customers and assist them with inquiries about products and other merchandise.

Answer all incoming calls about products, customer concerns, and other store business.

Project the best prices to customers on products within the store and ensure superb customer service

skills to them.

Receive all monies for merchandise purchased in the store and analyzed and reconciled daily reports

entailing constant business sales and activities.

September 2002-June 2004

Mound Bayou Health Center

Mound Bayou, MS

O ffice Assistant

Assisted front end personnel with the conducting of business transactions and other client related

issues.

Reconciled and analyzed daily reports entailing client information.

Ordered supplies and other necessities for office.

Handled customer complaints and concerns.

Answered multi phone lines, scheduled appointments, filed client information, faxed, mailed, and

copied client information as well as other pertinent documents.

Verified client insurance information and processed claims.

E ducation

June 2010-present

University of Phoenix Flowood, MS

Master’s of Public Administration

Currently seeking degree .

August 2003-August 2009

Jackson State University

Jackson, MS

Bachelor’s of Arts

Political Science.

References

References are available on request.

Contact this candidate