Customer Service Sales

CARLY GREESON

**** ******** *****, ************, ** 28303

910-***-**** Home

910-***-**** Cell

OBJECTIVE

Seeking a professional opportunity that will utilize my formal education

and training. A position with focus on women's, youth, and family issues,

or in support of programs for older adults is in line with my objectives.

EXPERIENCE

Bryant Restaurants, Fayetteville, NC

Jun 2009 - Present

Receptionist

Answers a multi-line telephone and assists customers as needed. Checks in

and notifies contact person of restaurant deliveries for 21 Wendy

restaurants. Sets up packages for all store managers to pick up required

restaurant supplies. Manages payroll transmittals and weekly payrolls for

all store employees. Files all office paper work into individual store

folders daily, to include terminated persons no longer employed with

Wendy's. Creates new hire files for incoming personnel. Completes W-4

information for the Employee Security Commission and faxes completed forms

back to the ESC. Maintains daily Sales Reports for all stores. Answers

all Customer Complaint letters and manages the Customer Complaint Log.

Mails out appropriate actions to dissatisfied customers.

Bannum Place of Fayetteville, NC

Oct 2008 - Dec 2008

Transition Counselor

Managed a monthly case load of 15-18 inmates with their readjustment back

into society to include assisting in finding employment and reuniting with

family members. Conducted weekly visits to home confinement residents to

ensure home conditions meet defined standards. Conducted weekly urinalysis

screenings of female residents. Prepared outgoing resident weekly halfway

house progress reports for submission to the North Carolina Bureau of

Prisons. Conduct program orientation for newly assigned/released incoming

residents.

Ruby Tuesday Restaurant, Fayetteville, NC

Dec 2004 - Oct 2008

Server

Supervised a team of eight servers. Supported management by taking

responsibility for opening and closing restaurant. Trained approximately

thirty new servers to meet Ruby Tuesday's quality standards to provide

excellent customer service by ensuring customers' dining experience exceeds

expectations.

College Internship

The Women's Center of Fayetteville, NC

Jan 2007 - May 2007

Program Assistant-Volunteer

Supported the Field Placement Supervisor in promoting awareness of The

Women's Center of Fayetteville and the "New Choices" program by assisting

with and participating in community events. Performed duties distributing

program advertisements, and aiding local women to locate jobs within the

Fayetteville area. Contributed to promotional strategy and creation of new

projects to benefit the center by designing and conducting surveys to

evaluate client needs and desires.

Flow Buick-GMC-Mazda, Fayetteville, NC

Aug 2006 - May 2007

Receptionist-Part Time

Managed phone/voice mail and in-person client traffic for busy dealership.

Performed customer service to walk-in customers requiring assistance

dealing with purchasing/leasing/repairing vehicles. Scheduled vehicle

service and routine maintenance appointments. Completed data entry on

serviced vehicles. Support sales staff as required. Trained two new

incoming receptionists.

Summer Internships with 43rd Civil Engineering Squadron, Pope AFB, NC

Material Control Clerk Jun 2000 - Aug 2000 & Jun

2001 - Aug 2001

Assisted in the warehouse by receiving, storing, verifying, and selecting

property to complete material issues, shipments, and related bill of

material transactions for shop job/work order requirements. Assisted

customers in filling out MSDS requisitioned hazardous materials. Conducted

pre-inventory validations. Issue stock items/tools and equipment to shop

personnel and self-help customers. Conducted daily shop material

inventories. Reviewed and corrected daily computer generated listings.

Performed labor in WIMS system on a daily basis.

Production Control Clerk

Jun 1999 - Aug 1999

Customer Service Representative for Production Control Flight Chief.

Received and prepared correspondence and other documents. Assisted base

customers with services and completing required forms. Managed and

prioritized Base Civil Engineer Work Requests for facility maintenance

related to a/c, plumbing, carpenter, and electrical work. Entered shop

personnel work hours into WIMS automated system to maintain weekly work

schedule and recurring maintenance schedule. Took incoming work requests

and input into WIMS for required services performed by CE craftsmen daily.

Secretary

Jun 1998 - Aug 1998

Performed administrative duties for four Flight Chiefs, Chief of

Operations, and the Assistant Deputy of Operations. Typed and reviewed

incoming/outgoing correspondence for the entire operations. Posted official

bi-weekly time cards for the civilian employees. Scheduled meetings for

the operations.

EDUCATION

University of North Carolina Pembroke

B.A., Sociology, 2007

EXTRACURRICULAR ACTIVITIES

Active member of Sigma Sigma Sigma Sorority from September 2003 to August

2006

President of The University of North Carolina Pembroke Pan-Hellenic, inter-

sorority group on campus from January 2006 to May 2006.

VOLUNTEER EXPERIENCE

November 2006 - December 2006 - New Life Thrift Store, Fayetteville, North

Carolina

Organized store in a fashionable manner twice a week

April 2006 - September 2006 - Children Hospital, Chapel Hill, North

Carolina

Played with terminally ill children by reading books, coloring and keeping

them entertained. Mentored children by reading, coloring, sports - Boys and

Girls Club, Pembroke, North Carolina.

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