Customer Service High School
Resume:
Bryan Baumgardner
Columbus, OH 43214
Objective To obtain a position in the field of Human
Resources
Summary of
qualifications Highly skilled individual with great organizational
and prioritization skills, has a professional and
enthusiastic attitude, while communicating
effectively and efficiently on all levels with both
consumers and co-workers.
Education
Expected
March 2011 Columbus State Community College
Associates of Human Resource Management
Bishop Watterson High School
High School Diploma
Played Basketball and Baseball and knows what it
takes for a team to be successful and work
together.
Work experience
Sunrise Assisted Living
2005-2006
Volunteer who helped the people living there do
exercises, I made them breakfast, and played games
with them. Person for them to talk to.
Giant Eagle
Lot Attendant, Cashier, Grocery Clerk, Front-End
2006-present Coordinator
Responsible for making sure all the carts and
debris are removed from the parking lot and other
areas of the store. As a Cashier I was responsible
for ringing the customer's groceries and bagging
them effectively. Also interacting with them and
making sure that they got the best service
possible. As a Grocery Clerk I was responsible for
stocking groceries and organizing the products,
also helping customer's find products they were
looking for. As a Front-End Coordinator I was
responsible for making sure that the day to day
operations of the store run smoothly. Make sure
that customer's find the products that they are
looking for. Assist the cashier with any problems
or help that they may need. Make sure that the
customer's are leaving satisfied. Work closely
with the Front-End Team Leader to address issues
that we can change to make the Front-End better.
Customer Service Champion
2009-present As a customer service champion I was part of a team
that had to coach and implement customer service
strategies to every employee in the store. I had to
teach the employees on what excellent customer
service is and ways to deal with certain
situations. The classes were 4 hours each and
there were anywhere from 8 to 12 employees per
class. Very rewarding and great experience on
talking to a group of people.
United Way Chairperson
2010-present I am responsible for talking with every team member
and explaining what United Way as an organization
does and try and get them to donate money from
their checks to help this cause. This also
included working with the Store Team Leader about
reaching our goals and ways we can reach our goal.
References Eddie Thomas- Front-End Team Leader Giant Eagle
Whittier Street
Jason Humphrey- Store Team Leader Giant Eagle
Busch Blvd
Kevin Mikolsky- Team Member Relations Specialist
Amy Brubaker- Associate Professor/Coordinator Human
Resources Management Technology.
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