Customer Service Manager

Miranda Montano

*** ********

Pueblo West, CO ***07

719-***-****

719-***-**** (message)

Professional Experience

I have worked in a variety of offices. I have held numerous positions from

a bank teller to an office manager in a fast paced therapy office. I have

excellent scheduling, billing and coding (Professional and Institutional),

office management, and accounting skills. I have raised accounts receivable

by 70% by introducing a more efficient billing system in a therapy office

that I manage. I love working with the public and my customer service

skills are superb. I truly believe a great business starts with the

customer and how they are treated.

I can multi-task and I am a very fast learner. My work manner is precise

and I do not accept anything unless it is correct and completed to the

fullest extent.

Century Savings and Loan 200*-****-** HRS PER WEEK

233 E. Main St., Trinidad, CO

I was a teller in the main bank and in the drive thru. I operated the

commercial window while I worked in the drive thru. I was vault teller in

the drive thru as well. I was responsible for notifying all customers when

the CD or IRA accounts became due. I processed all loan payments and

counted, strapped and bundled money that was received from the federal

reserve.

First National Bank April 2004-August 2004 40 HRS PER WEEK

100 E. Main St., Trinidad, CO

I was a teller at the main lobby and the commercial window teller in the

drive thru. I was responsible for balancing my drawer on a daily basis,

handling large deposits from Wal-Mart and Safeway, cashing out savings

bonds, and selling travelers checks.

I had my last child in 2004 and did not return back to work until 2006.

Mt. San Rafael Hospital 200*-****-** HRS PER WEEK

410 Benedict Ave., Trinidad, CO

I was a billing representative in the business office. I was responsible

for collecting on insurance accounts. I billed all secondary claims

electronically to commercial, Medicare, and Medicaid. I had to correct

claims when they were billed incorrectly to ensure payment. I had to appeal

claims when insurance companies would deny payment. I had a 95% success

rate when appealing claims. I was responsible for payment percentage

negotiations with insurance companies.

Mariposa Rehabilitation Center 2007 to present 40 HRS PER WEEK

417 N. Commercial St. Trinidad, CO

Office Manager. Upon arriving I had to collect on many insurance claims

where payment had been denied. I was able to bring AR up by 75%. I billed

commercial insurance and Medicaid and Medicare. I am responsible for all

office collections. I conduct all staff meetings. I was responsible for

scheduling patients weekly, chart audits, weekly staff meeting minutes,

preparing monthly billing log sheets and filing. I am responsible for all

dispersing and collecting all initial intake paperwork to our new patients,

insurance verification, and authorizations if needed. I oversee all daily

office operations. I supervise a staff of 7. I handle all customer

relations in the office.

References

Jessica Casias 851 Dacona, Pueblo West, CO 719-***-****

Dawn Vigil 228 Johnson Ave., Trinidad, CO 719-***-****

Toni Maniscalco 2430 State, Trinidad, CO 719-***-****

Contact this candidate