Customer Service Sales

Kenneth Hughes

*** **** *** *****, **********, UT 84335 H- 435-***-**** / C- (435) 881-

1094

*******@*****.***

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Summary of Qualifications:

( Extensive sales background, with proven track record of excellent

customer service.

( Excellent communication skills developed through daily

interaction with both internal and external clients.

( Ability to work independently or in team environment as required.

( Ability to learn and efficiently use windows based computer

programs.

( Eleven years experience in shipping and receiving all types of

goods and materials, including hazardous materials and the use of

MSDS and ERG documentation.

( Extensive forklift experience (over 20 years) in sizes ranging

from 3,000 to 15,000 lbs.

( Extensive background in residential and light commercial

construction, and carpentry.

Professional Experience:

Carpenter, Self Employed (Dec '08-present)

( Framing, roofing, finish carpentry, concrete flatwork, and other

general carpentry skills developed over the past 25 years.

( Work with crane operators to guide operations such as setting

roof trusses, beams, etc.

( Work at heights to set trusses, install roofing material, etc.

( Familiar with the use, and care of most types of hand and power

tools, including pneumatic guns, and compressors, cordless tools,

all types of saws, etc.

Outside Sales Rep, Stock Building Supply/Stock Components (Jan

'99 -Dec '08)

( Interacted daily with clients building personal annual sales

volume to as much as $3,000,000+.

( Increased customer base and developed new accounts through

personalized customer service.

( Consulted building contractors, home owners and blue prints to

ensure particular needs for each building project were met by

providing materials and cost estimates.

( Worked with customers, architects and design engineers to

accommodate project changes and resolve problems with; blueprints,

truss design, client schedules and other customer issues as needed.

( Managed personal daily schedule to accommodate company, and

customer needs.

( Ensured customer satisfaction with follow-up contacts, and quick

resolve of customer concerns.

( Designed roof truss systems using computer layout program and

onsite measurements taken during site visits to accurately

accomplish the desired structural and architectural needs required

by project blueprints.

( Assisted in maintaining accurate inventory counts for lumber and

other products in yard and store to reduce "out of stocks".

Shipping and Receiving Clerk, Thiokol Corporation/ATK Propulsion

(Jun '88-Jan '99)

( Worked with QA and Logistics Departments to ensure accuracy and

on time delivery of Government Shipments.

( Determined and executed proper packaging, marking and labeling of

all types of hazardous materials for shipping through the use of

MSDS, and other available documentation, and provided proper ERG to

delivery drivers.

( Maintained current certification for packaging and shipping of

dangerous goods according to DOT and UN/ICAO requirements, through

completion of biannual training courses.

( Operated forklifts ranging in size from 3,000lb to 15,000lb

capacity. Served as boom director for crane operators loading, and

unloading large pieces of equipment, and tooling being transported

through our facility.

( Verified counts and unloaded freight ranging from paper products,

to tooling, electronics, computer equipment and all types of

hazardous materials.

( Accurately accounted for incoming and outgoing freight while

documenting overages, shortages and receiving location.

(Fabricated wooden shipping containers for safe transport of;

tooling, electronics and various other types of products, including

DOT and UN spec shipping containers.

Addl. Education:

Bridgerland Applied Technology Center Basic Residential Architecture

(Jan/Feb 2005)

Bridgerland Applied Technology Center Chief Architecture Software

Program (Jan/Feb 2005)

Truss Joist / Vendor training TJ-Beam Engineered wood

products software use. (Multiple classes

from 1999 thru 2003)

United States Dept. of Transportation Packaging and Shipping of

Hazardous Materials Certified (biannually

from 1991 thru 1999)

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