Customer Service Front Desk

Jessica Caitlin Bertsch

Res: *** Sunrise Circle. P.O. Box 5712, Woodland Park CO 80866. (719) 649-

5822. abkqmb@r.postjobfree.com

Objective

Secure a position in Marketing. I would like to work for a company that is

competitive in the industry and also dedicated and loyal to their clients.

I would also like to work for a company that will allow me to start my

career and gain experience in the marketing industry.

Profile

I have demonstrated successful experience in the areas of customer care and

service management. My time in the hotel and recreational environment

assisted in developing my communication and problem solving skills. All of

my work experiences have required the ability be flexible while interacting

with and exceeding the customer needs. I adapt to change extremely well and

work best when handling several projects at a time.

Education

BA in Business Administration - Marketing

2010

Fort Lewis College, Durango CO

3.70 GPA Magna cum Laude

Dean's List Presidential Scholarship

Work Experience

Irish Embassy and Pub, Durango CO January -May 2010

Waitress/ Expo

Parks and Recreation, Durango CO June-October 2009

Front Desk/Building Supervisor at Rec. Center

Front Desk

. Communicated with customers directly or over the phone providing them

with program information, Rec. Center information and any updates.

. Enrolled customers for city programs and gym memberships and collected

fees.

. Admitted customers into the recreation center.

Building Supervisor

. Assisted customers with problems and directed them to the most

efficient solution.

. Supervised use and maintenance of recreation center equipment.

. Assembled room set ups for events.

Climbing Wall

. Trained climbing wall maintenance and safety.

. Harnessed and belayed customers on the climbing wall.

. Entertain children and maintain their interest while parents worked

out.

Game-time Leader

. Developed and programmed daily activities for 7 year old children.

. Supervised 20-40 children daily on field trips and during previously

planned activities.

. Organized children in to field trip groups upon arrival.

Casa Grande Mexican Restaurant, Woodland Park, CO Summer 2008

Waitress

Wildwood Lodge Hotel, St. Paul, MN Summer 2007

Intern

Sales

. Eliminated gaps in client contact and company information by updating

the client database.

. Prepared customized Excel documents individualized for existing and

proposed new customers.

. Maintained communication with customers directly, over the phone and

through email.

. Distributed promotions to customers, local businesses, and hotel

branches.

. Updated competition information daily.

Event Planning

. Satisfied each customer's unique requests by directing, organizing,

and taking part in banquet staff planning, setting, and breaking down

of multiple venues d cor and functionality.

. Delivered food plating and presentation to meet customer's time

schedule and needs.

. Provided creative problem-solving in response to guest's concerns, as

well as corrected or added features such as additional seating, meals,

and d cor changes before and during banquet events.

Management

. Organized customer filing system, utilizing tangible documents and

Excel spreadsheets.

. Assisted in presentation and understanding of employee scheduling.

. Assisted in Purchase and construction of lobby displays and

promotions.

. Observed and noted client meetings.

Skills

. Proficient in Microsoft Excel, Publisher, Access, and Power Point

. Customer Service/ Networking/Multitasking

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