Customer Service Engineer

ALYSSA R. HARDMAN

**** * ****** **

Chandler, AZ 85224

480-***-****

SUMMARY

I am an experienced SAP Security Engineer with over 10 years

experience. My SAP security leadership experience has been in MM, SD,

WM, IM, FI, PP, HR, CO, APO and BW. I have had extensive technical and

customer service experience in several different positions in an

Information Systems environment. Complete authorization development

and control. I work independantly and on teams to complete projects on

time. I am highly organized and dependable. Excellent communication

skills both oral and written.

PROFESSIONAL EXPERIENCE

MOTOROLA, INC / FREESCALE SEMICONDUCTOR

SAP IT Security Engineer- Aug 2000-Present

. User Master and Authorization Maintaince for over 30,000 users

. Role Development and production support for over 900 roles.

. Security Lead for R/3 Treasury, APO Planning, BW Finance

Implementations.

. Multiple R/3 Upgrades, most recently ECC 6.0

. Multiple BW Upgrades, most recently Netweaver 2004

. Updated and maintained Security Requirements Document.

. Updated and maintained Security Environment Document.

. Implemented Virsa's Compliance Calibrator 5.0 including Access

Enforcer and Firefighter.

. Currently working part-time as a Business Analyst on the Product Cost

and Tracking Team.

INNOVEX, INC

SAP Security Administrator Dec. 1996- Aug 2000

. System settings for controlling user access

. Used Visual Basic for the execution of Business Workflow

. Built and managed Business Workflow in R/3

. Maintain Business Process Procedures insuring ISO/9000 compliance

. Transport Management, System Admin. and monitoring.

Service Desk Analyst

. Manage and distribute requests for the Information Technology Dept.

. Troubleshoot Software, Hardware, Network and PC System Problems.

. Scheduled jobs, user profile maintenance, tape back up and report

distribution on AS400.

. Recommended, Designed and Implemented "HEAT" Call Logging System.

. Installation, support and upgrade PC software applications.

. Train end users in operation of software applications.

. Support users in created and maintaining reports using Access 97.

PACIFICARE OF OREGON

Trainer/Auditor Coordinator 1991-1996

Established a Training Program for Data Entry Clerks and Claims

Adjusters.

. Implemented and coordinated Process Improvement Teams

. Presented Bi-Yearly updates to the Board of Directors

. Instrumental in changed the structure of the Claims Dept. that

resulted in reducing the days the claims were processed.

. Supervised and trained specialized Claims Adjusters

Coordination of Benefits Claims Adjuster

. Processed Third Parry Liabilities Claims.

. Negotiated claims payments with Attorneys

. Set up overpayment process, which initially collected $1,000,000

in 10 weeks.

EDUCATION/TRAINING

SAP: Business Workflow BC600, BC601 Rel. 4.0, Authorizations Rel

4.0A, 4.0B, 4.5

Mesa Community College: Computer Systems, TQM, Business

Communication.

Executrain- Office 97 New Features, Access 97 Programming,

word/Excel 97, Project 4.0

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