Customer Service Manager
Resume:
Alicia Hutchins
Bessemer, Alabama 35020
Email: abkqjv@r.postjobfree.com
OBJECTIVE
To bring to your organization my dedication, responsibility and good work
ethics, combined with the desire to utilize my strong organization skills,
office support, computer skills and the ability to work well with others.
WORK HISTORY
Birmingham City Schools
Clerical Secretary- Arts Education Department
Nov. 2009- Current
. Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
. Open, sort, and route incoming mail, answer correspondence, and prepare
outgoing mail.
. Maintain and update filing, inventory, mailing, and database systems,
either manually or using a computer.
. Answer telephones, direct calls, and take messages.
. Review files, records, and other documents to obtain information to
respond to requests.
Family Guidance/JCCEO - Community Substance Abuse Prevention Program
(Bessemer)
Jan. 2009 - Nov. 2009
Clerical Office Technician (Job Training Skills Program)
Serves as office trainee assistant for new incoming volunteer workers.
Assist workers in developing strong office/interpersonal skills for
becoming gainfully employed.
. Prepare and/or supervise the preparation of all reports from Prevention
Specialists and
Insure their accuracy.
. Provide assistance to program clients and staffs with initial pre-
screenings and appointments.
. Compile weekly data on active/inactive clients participating in the
program.
Review client history and transcribe and format information in a
narrative form.
Wal -Mart
Aug.2006 - Oct. 2007
Sales Associate
Served as a sales associate for the Automotive and Tire/Lube Department
. Provided customer service to accommodate customer.
. Preformed operational duties for driven sales.
. Assisted customers with Tire/Lube orders.
CVS Pharmacy
March 2006 - May 2006
Customer Service Associate/ Cashier
Served as a customer service associate/cashier for completing customer's
final transactions and assisted customers in locating products of interest.
. Greeted customers entering establishment.
. Handled cash and credit card payments.
. Computed and recorded totals of daily transactions.
EDUCATION
Lawson State Community College - Bessemer, Alabama
Major: Graphic, Prepress and Communications
2000 - Jess Lanier High School - Bessemer, Alabama
Academic Graduate: Diploma
Skills
Multi-Task Oriented, Typing, Problem-Solving, Researching, Text Processing,
Highly Motivated, Email, File Management, Microsoft Word, Photo
Editor, Publisher, Internet, Illustrator, Photoshop, Excel, Copier,
Scanner, Fax Machine.
REFERENCES
Arlene Murry, Donor Relationship Manager
American Red Cross
427 Charleston Drive
Bessemer, Alabama 35020
(205) 240-2054c/ 205-***-**** ext.2902w
Ms. Voncille T. Woods, Substance Abuse Counselor
JCCEO/ Office Manager
1324 4th Avenue
Bessemer, Alabama 35020
Rashunda Tyler, Customer Service Representative
Wells Fargo Bank
427 Lexington Avenue
Bessemer, Alabama 35020
(205) 201-2192h
Tameka Church, Current Student
ITT Technical College
5363 Summerset Circle
Bessemer, Alabama 35020
(205) 368-3270c
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