Customer Service High School

Mishelle Jenkins

**** ******-***** **

Xenia, OH 45385

abkqj9@r.postjobfree.com

Home: 937-***-****

Cell: 513-***-****

Objective:

To obtain a stable working career and advance my skills in the areas of finance,

management and customer service.

Experience:

Nationwide Biweekly Administration, Xenia,OH June 2008-August 2010

Answered phones prfessionally, responded to customer inquiries, handled and resolved

customer complaints, processed applications into software base system, identify and

escalate priority issues, route calls to appropriate resource, followed up customer calls

when needed and researched misapplied payments

Kroger Company, Cincinnati, OH Oct 2007- Apr 2008

Handled customer questions, complaints, and billing inquiries with the highest degree of

courtesy and professionalism to resolve customer issues with one call resolution. Offered

alternative solutions where appropriate with the objective of retaining customer's business.

Handled business transactions in connection with activation of new customer accounts on

a computer terminal. Communicated with customers using web-based tools and

demonstrated the associated proficiency in typing and grammar.

Wilberforce University, Wilberforce, OH August 2005 - April 2007

Lead Resident Assistant:

Supervised the work of eight to ten resident assistants. Greeted guest, residents answered

and responded to inbound and outbound calls from customers, students, parents, faulty

and staff about questions and/or concerns about the University. Also transferred calls to

their requested location/department. Plan weekly activities, monitor front desk, enforce

school rules and regulations, and assist a college dormitory of 200-350 girls with any

problems or concerns. Provided a safe, enjoyable and memorable college experience for

the students. As well as taught them fundamentals of life.

Wilberforce University, Wilberforce, OH January 2003 - April 2007

Auxiliary Student Campus Police:

Supervised and Remained at assigned area to ensure student compliance to campus

rules and regulations. Enhanced supervision, communication, and interpersonal skills.

Joy Outdoor Education Center, Clarksville, OH June 2005 - August 2005

Senior Counselor:

Coordinated and supervised a cabin group of ten to fifteen campers. Model and teach

appropriate behavior for campers. Organize and help lead a dance program for campers.

An active member of Camp Joy team by participating and planning activities and special

events. As well as provided a safe, fun, educational and memorable experience for the

campers.

CM Personnel Services Cincinnati, OH July 2004 - August 2004

Factory Worker:

Positioned items onto a conveyor belt, maintained cleanliness of area, ability to stand for

long periods of time, place items in a timely manner, and ability to work in fast pace

environment. Paid great attention to detail.

Education:

Wilberforce University, Wilberforce, OH Graduated: May 2007

Colerain High School - Cincinnati, OH Graduated: June 2002

Skills:

Communications, leadership, and supervision skills; interpersonal skills, ability to work

under pressure, ability to work well with a team and individually; Ability and willingness to

learn quickly and to multi-task. Knowledgeable of computer, knowledge of customer

service principles and practices, six month or more experience in call center environment

and good keyboard skils

Awards:

An award for Outstanding Business Students, Deans List award and Honor Roll

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