Customer Service Medical

Katrina Shantey Smith

*** ****** **.

Birmingham, AL 35224

Phone: 205-***-****

Alt. Phone: 205-***-****

E-mail: *********@*****.***

Objective

To obtain a career with your organization that utilizes and builds upon

one's

education and experience.

Summary of Qualifications

Excellent customer service skills

Typing experience

Flexible

Dependable

Excellent computer skills (Microsoft Word, Excel, etc.)

Hard working

Phone experience

Clerical Experience

Call center experience

Great organization skills

Laboratory experience

Cashier and money handling experience

Excellent data entry skills

Experience with vital signs and other PCT techniques

Work History

Lab Assistant

Labcorp, Birmingham, AL Nov 2008-Jan 2010

Performs Lab Assistant duties for processing specimens for the Accessiong

Department. Duties include verifying the name on the specimen tube with

requisition, performing data entry of requisition information accurately,

splitting samples as needed and ensuring that sample amount is adequate for

testing. Perform all paperwork, technical and non-technical procedures

required to process and submit specimen, assign specific computer generated

numbers, checks for accuracy, records all items process, forwards

accessioned work to designated lab locations and assists departments in

locating specimens for testing.

Donor Processor

IBR Plasma Center, Birmingham, AL May 2008 - Sept 2008

Determine initial donor suitability through verification of accumulated

data;

Perform documented pre-donation medical screening in accordance with

established guidelines; Ensure all donor medical information is complete

and

accurate prior to donation; Perform general administrative duties including

greeting donors, answering phones, maintain all permanent donor files in an

organized and efficient manner and assisting center management as needed.

Donor Processor

Talecris Plasma Center, Huntsville, AL July 2007 - March 2008

Determine initial donor suitability through verification of accumulated

data;

Perform documented pre-donation medical screening in accordance with

established guidelines; Ensure all donor medical information is complete

and

accurate prior to donation; Perform general administrative duties including

greeting donors, answering phones, maintain all permanent donor files in an

organized and efficient manner and assisting center management as needed.

Customer Service Rep

West Corporation, Huntsville, AL October 2006 - September 2007

Receive and process incoming phone calls for dedicated clients, which

includes

obtaining, entering, and verifying customer information, answering

questions,

resolving issues, adhering to scripts and attempting to sell products or

make

upsells as necessary

Cashier

Wal-Mart Supercenter, Huntsville, AL May 2005 - October 2006

Operated cash register with peripheral electronic data processing equipment

by

passing individual price coded items across electronic scanner to record

price, compile printed list & display cost of customer purchase, tax, &

relates on monitor screen.

Cashier

Popeye's, Huntsville, AL September 2004 - May 2005

Requests customer order and depresses keys of multi counting machine to

simultaneously record order and compute bill.

Education

Alabama A&M University Normal, AL

July 2008

B.S. in Biology

Honors and Awards

Dean's List (2002-2005)

Volunteer Experience

Save The Youth (Bessemer, AL)

Downtown Rescue Mission (Huntsville, AL)

Additional Information

Professional Memberships- Sigma Tau Epsilon Professional Fraternity, INC

References

Available on request

Contact this candidate