Customer Service Grand Rapids
Resume:
Danica L. Gates
Lamont, MI *****
******.*****@*****.***
OBJECTIVE
Entry-level opportunity for an organized office professional.
EMPLOYMENT HISTORY
Crossroads Banquet and Conference Center, Grand Rapids, MI
09/2009 - 01/2010 Sales Administrator
Answered the phone and routed calls if necessary. Maintained and updated
monthly financial documentation. Processed and monitored proper payments
and billing. Updated client information in database. Developed,
assembled, and sent bulk promotional material.
Grand Rapids Public Museum, Grand Rapids, MI
02/07 - 08/09 Cafe Lead/Event Catering
Responsible for daily operation of cafe food service including opening,
closing, serving customers,
food preparation. Supervised cafe employees on a daily basis as well as
prep staff when necessary. Proficient with cash handling and credit card
transactions. Promoted positive work environment with limited supervision.
Assisted in various areas of hospitality operations within the museum
including food and beverage service, set up/clean up, event parking, and
event food preparation. Was responsible for complete execution of on-site
board room meetings for prestigious members of the community.
Beans to Brew Cafe, Allendale, MI
10/03 - 01/06 Barista
Prepared coffee drinks according to customer and company specifications.
Created customized drinks
according to customer's requests as needed. Assembled outside catering
orders. Maintained cleanliness and organization for entire facility.
Prepared food and stored according to Ottawa County regulations.
AAA Lawn Care, Grand Rapids, MI
09/00 - 03/01 Telemarketer
Obtained leads through telephone communication for Lawn Care Technicians to
pursue. Gained
confidence in customer service through repetitious cold calling. Returned
in 09/01 for a second season
of employment with the company.
Aramark, Allendale, MI
06/99 - 03/00 Food Service
Maintained cleanliness and ensured sanitation of all dishware, flatware,
glassware, etc. Rotated food
product according to Ottawa County Health Department Regulations.
Maintained a well stocked deli
selection for customers.
EDUCATION
Bachelor of Arts
Major: Hospitality and Tourism Management
Minor: Business
Grand Valley State University, MI
SKILLS AND ABILITIES
Excellent customer service skills.
Maintain a professional attitude in the work place.
Great organizational skills and attention to detail.
Experience with computer programs such as MS Word, Excel, Outlook,
Caterease.
Payment processing with various POS systems including credit card machines.
Punctual and reliable.
HONORS AND ACTIVITIES
Vacation Bible School Volunteer, WGVU Telethon Volunteer, DeGage Ministries
&
Mel Trotter Ministries Volunteer.
Deans List - Fall 2002
Contact this candidate