Customer Service Sales

Carlos J. Alvarez

Cell Phone: 520-***-****

e-mail address:abkqi8@r.postjobfree.com

* Bilingual * Bicultural * Time Oriented

Summary of * Multitasking * People Skills * Account Management

qualifications

* Computer Proficient: Microsoft Word, Excel, Power Point, Outlook, Optima

Produce Software.

January, 1999 – May, 2004 Instituto

Tecnológico y de Estudios Superiores de

Monterrey. Hermosillo,

Sonora, México. Bachelor of

Science in International Business.

May, 2003 – August, 2003

The Washington Center

Washington, D.C.

NAFTA Trade Enhancement.

Education

December, 2003

Instituto Tecnológico y de Estudios Superiores de Monterrey Certification of

Labor Competence for Product Exportation

ITESM- Campus Sonora Norte

Hermosillo, Sonora, México.

November, 2002

Instituto Tecnológico y de Estudios Superiores de Monterrey

Mexican Stock Exchange Workshop.

ITESM-Campus Sonora Norte

Hermosillo, Sonora, México.

Professional December 12, 2008 – Present Grower

experience Alliance, L.L.C. Rio Rico,

Arizona. Office

Administrator/Sales Coordinator/Accounting Assistant

• Assisting Sales Department with customer service as well as

sending/receiving passing’s to/from all customers. Shipping/receiving of

various agricultural products, manifest input, and inventory. Constant

communication and support to growers in Mexico regarding all their

agricultural requirements, as well as putting together p.o.’s as needed.

Communication with American and Mexican Custom House Brokers.

Assisting Accounting Department with accounts payable/receivable,

bank deposits, and amongst other clerical duties, and office

procurement.

August, 2007 – October, 2008

Advanced Marketing Concepts, Inc.

Tempe, Arizona. Field

Representative

• Responsible for overseeing all Food City stores in Tucson, Casa

Grande, Chandler, Mesa, Apache Junction, Scottsdale, Tempe, Phoenix,

Glendale, Avondale, and El Mirage. This included all aspects of store

and customer service, product handling and communication. Key goals

included sales volume, as measured on a per-store average basis, as

well as overall sales in the market area, and customer (account) service

and retention. Also responsible for product and temperature tracking,

thus to insure availability as well as quality control of our perishable line

of products which included Sanderson Farms Chicken.

November 1, 2005 – July 31, 2007

Verizon Wireless, Inc. Chandler,

Arizona. Coordinator, OCS

(Outbound Customer Service)

• Responsible for resolving technical issues for Spanish as well as

English-speaking customers. Responsible for following up on customers

previous problems and assuring that the issue was properly handled and

ultimately solving it if it is not the case.

November 1, 2004 – November 1, 2005 Verizon

Wireless, Inc Chandler,

Arizona. Customer Service

Representative

• Responsible for resolving Spanish as well as English-speaking

customer’s issues. Responsible for recommending products and

services based on the customers’ needs. Also responsible of following

up at a later time in case customers issue was not resolved the first time

they called.

February 2004 – May 2004 Programa

de Ahorro Sistemático Integral (ASI)

Hermosillo, Sonora, México. Accounts

Manager Intern

• Responsible for the management and customer service of over 3000

customer accounts in the seven metropolitan areas in the State of

Sonora to include the Capital of Hermosillo. Responsible for the

procurement functions within the organization.

August 2003 – December 2003

Mariscos del Golfo de California

Guaymas, Sonora, México.

Market Analyst

• Responsible for various market studies for the marketing of seafood

products in the state of Arizona and California. Responsible for the

Business Plans for the organization. Translated Best Management

Practices manuals for the process of seafood products. Facilitated

various governmental permits for the import and export of seafood

products, to include PITEX, ALTEX.

May 2003 – August 2003

World Confederation of Labor

Washington, D.C

Research Assistant

• Responsible for various research projects that outlined and investigated

President Vicente Fox’s socioeconomic and political reforms. Research

in the implementation of Lobbying Law and Practice in Mexico.

Responsible for preparing various internal and external day-to-day

documents and memorandums.

Fluent in English

Languages Fluent in Spanish

30% French

July 2001 – February 2004

Food Bank of

Hermosillo,Sonora. Hermosillo,

Sonora, Mexico

Community

March 7th, 8th & 9th, 2005

activities

Rotary Club-Mexico

Hermosillo, Sonora, Mexico

Interpreter for Optometrist and Ophthalmologists performing a community

service in the area.

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