Customer Service Manager

KIM A. HUDSON

SUMMARY OF QUALIFICATIONS

Dependable, Organized Professional Collector/Mortgage Closing Specialist,

coupled with

A proven track record of prompt research and problem resolution. Solid

communication

and interpersonal skills. Works well independently and as an effective team

member. Able to manage multiple projects to meet established timelines.

Computer skills include Windows XP, MS Word, some Excel, and Dakcs System.

Syteline. Loan Processing System, Res-Direct, Home Focus, AS 400 and

Recovery Management System for Collections and proficient with Outlook and

Internet.

SIGNIFICANT WORK EXPERIENCE

GMAC, Deer Valley, AZ 2008-2009

Customer Service Rep III (closed doors)

Worked in house high end delinquent accounts.

Responsible for Inbound calls related to customers payments, payment

programs, negations and verifications.

Assisted Customer service management on customer portfolios.

Worked with a minimum of 50 dealerships for insurance preparation for fleet

accounts.

Very familiar with Credit union products related to financing and loans and

leases.

Authorization for repossession and litigation for customer and fleet

accounts.

Asset Acceptance Corporation, Tempe, AZ 2007-

2008

Customer Service Rep/Account Manager

Worked inbound and outbound on delinquent accounts for numerous products.

Collected on Consumer and Corporate accounts as well as submit for

litigation.

Authority to make decision for settlements.

Skip tracing and reconciliation for out of statue account.

Nationwide Credit Services, Phoenix, AZ

2007-2007

Account Manager

Worked 3rd party delinquency accounts for American Express Products.

Collect on Consumer and Corporate Accounts.

Authority to do settlements and work with attorneys on Chapter 7 & 13

accounts.

Midland Credit Management, Phoenix, AZ

2003-2006

Account Manager

Worked 3rd party delinquent accounts for various creditors, consumer and

corporate.

Team Lead supervision for unit.

Performed duties of a supervisor, via timekeeping and disciplinary actions

of employees.

Citimorgage, Burbank, Ca

2003-2003

Processor-closer (contractor)

Provided excellent customer service to residential and internet customers.

Authority to close on mortgages up to 1.5M

Worked specialized programs FHA, Fannie Mae, and Freddie Mac.

Performed dudiligence for mortgage loans when needed.

Bank of America, Tempe, AZ 2003-

2003

Home Support Specialist II (contractor)

Provided customer service to residential customers and personal bankers.

Maintained a pipeline of 75-100 loans.

Resolved routine lien issues via child support, mechanic undisclosed liens,

judgments etc.

Processed subordinations, resolved appraisal disputes and executed closing

actions in a timely and sufficient manner.

Wells Fargo Home Mortgage, Tempe AZ

2001-2003

Closing Specialist III(contractor)

Review and prepare documents for closing on purchases, refinance and

builder loans.

Calculate payoff statements, LTV ratio's. order subordinations from lenders

and lien holders.

Correspond with Title Companies, Agencies, and Home Equity Departments.

Customer Service also via dialer system.

GE Capital Corporation, Barrington, IL

1996-2001

Auto Recovery Specialist

Collections on deficiency in-house accounts of autos, loan and lease

contracts.

Worked with repossession and auto auction sales once vehicles were

recovered.

Assisted customers in clearing credit and also worked with accounts

involved in bankruptcy, 7 and 13.

Was Promoted to Auto Recovery Manager in 1999.

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