M ar tha Davis
Prattville, Al 36067
334-***-**** Home 334-***-**** Cell
abkqhn@r.postjobfree.com
Education
Jefferson Davis H igh School - Received Diploma May 1987
Virginia College online – Present
Employment * Developed ability to work in fast- pace atmosphere
Skills * Maintain excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as –needed basis
• Abili ty to follow instructions well and make decision with no supervision
• Motivated and supervised 15+ employees on daily basis
• Maintained all recorded- Keeping procedures without error
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently
met quotas
• Call center Scheduling Outpatient and Inpatient procedure
• Successfully complete all assignments by t ime requested
• Verify Insurance Medicaid, Medicare(HMO), BC/BS, United Healthcare,
V iva
• Health, Health Spring, Cigna, Aetna, Self, Pays, Worker Compensation
and many more
• Call drivers for patients pick up from appointments, Make out schedule
for driver on daily basis
• Daily reports pre bills edits reports
• Processing Insurance claims
• Front desks Receptionists
• Medical Insurance billing
• Sales/ Collections
• Communication (Verbal and Writ ten)
• Basic medical terminology
• Excellent Teamwork
•