Customer Service Manager
Resume:
Leah Kuharevicz
Irish Row Apt #2303
South Bend, IN 46637
********@*****.***
SUMMARY: Years of customer service, office experience, event managing, and coordinating
community events. Computer proficient in both MAC and PC, MicrosoftWord, MicrosoftPowerPoint,
MicrosoftExcel, PhotoShop, DreamWeaver, and iMovie.
EDUCATION: Saint Mary's College, Notre Dame, IN 2005-2009
Majors: Political Science and Mass Communications
Senior Thesis: Quantitative analysis of SCHIP and the graduation rates in all 50 states.
EXPERIENCE:
Frauenthal Center for the Performing Arts 2008-2010 Muskegon, MI
House Manager/Event Manager
At the FCPA I am responsible for ensuring that the clients and the patrons have a positive experience. I
oversee between five and ten employees and up to twenty-five volunteers. Prior to an event I run a meeting
with the volunteers and explain their responsibilities and address any questions or problems. If an employee
does not show up I make the appropriate arrangements by either calling someone in or rearranging
employees. I am also responsible for counting down drawers, updating inventory, ensuring that the events are
properly set up and torn down, making sure that the client adheres to the agreed upon contract, and act as a
liason/mediator between the client and any third parties they may hire (ex: DJs, caterers). I have implemented
"green-er" policies, such as emailing the employee work schedule, and creating a new employee-purchase
agreement so that if an employee purchases items they are charged and it is recorded properly.
Gap, Inc. 2008-2010 Muskegon, MI
Sales Associate, Brand Associate
I was hired as a sales associate, my duties include, customer service, stocking merchandise, and
returns/exchanges. I have taken on additional responsibility such as visual merchandising, updating
marketing, and participating in social responsibility events. I am now extremely hands on with the
merchandising, including inspecting product for damaged or defective merchandise. I work closely with the
Brand Managers when doing floor sets, overseeing inventory, windows, and moving product.
College Academy of Tutoring South Bend, IN
Student Assistant Director, in Office January 2007-May 2009
Email volunteers, record all volunteer hours, transportation, act as a liaison between the office for the College
Academy of Tutoring and primary schools, and generate and distribute copies for students and volunteers.
General administrative assistant duties as well as assist with other activities such as blood drives, Rebuilding
Together, book drives, and the American Cancer Society’s Daffodil Days.
ACTIVITIES:
Big Brothers & Big Sisters of the Lakeshore, 40th Anniversary Volunteer, 2009-2010
Political Science Club, Political Science Week Chair 2008, 2007-2009
Student Academic Council, Political Science Representative, March 2008-May 2009
Student Representative to Saint Mary’s College Board of Trustees, August 2008-May2009
American Cancer Society, Daffodil Days, January 2008- March 2008
College Academy of Tutoring- Title I schools in the South Bend Public School Corp.
College Academy of Tutoring, After School Program, January 2007-May 2009
College Academy of Tutoring, Teachers Assistant, January 2007-May 2009
University of Notre Dame du Lac- Children & Poverty Seminar January 2008-March 2008
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