Project Manager Software
Resume:
Diamond Andrews
Alta Loma, CA *1701
abkqfr@r.postjobfree.com
310-***-**** - cell
Summary of 20 years experience as a Sr. Technical Writer
Qualifications 10 years experience developing/creating training curriculum and
delivering outstanding end-user training manuals and
administering training to end users
14 years project management experience of
technical/non-technical projects
Stellar communication, interpersonal, organizational, and
leadership skills
Ability to quickly assess business needs and deliver
program/project deliverables on time and within budgetary
constraints
20 years experience managing others/vendors including
coaching/mentoring staff
Experience March 2009 - Present Southern California Edison Irwindale, CA
Sr. Technical Writer/ Project Manager - Consultant
Write and edit technical reports, presentations,
technology/fact sheets, web copy and other marketing collateral
Develop style guide and templates to ensure department branding
and consistency
Act as liaison with Corporate Communications, CTAC and other
Edison departments to finalize communication efforts
Maintain master database of project assignments
Train staff on newly adopted software applications, policies,
and procedures
Produce monthly database and status reports for management
Manage work and hours of third-party vendors/consultants
Project manager for various communications-related projects and
events
Recently recognized for outstanding achievement within
department
04/06 - 04/208 World Vision International Monrovia, CA
Sr. Technical Writer/Project Manager - Consultant
Interview infrastructure staff and develop user manuals and
training guides
Create process and procedure manuals
Train staff on newly developed policies and procedures
Conduct brown-bag training sessions
Create Intranet site
Create Intranet marketing collateral for IT initiatives
(instructions/brochures)
Manage project schedules
Project manage international Web-Ex rollout
08/05 - 04/06 Broadcom Irvine, CA
Sr. Technical Writer - Consultant
Create task-based user and instruction guides
Create reference manuals, errata/data sheets, release notes
Provide internal editing for other writers
Create/edit/update graphics using Visio, PowerPoint, Paint, and
Adobe Illustrator
Create/update on-line Help system for various products
Diamond Andrews
03/05 - 05/05 Argent Mortgage Irvine, CA
Sr. Technical Writer - Consultant
Create SOX-compliant policies and procedures for entire company
Train new staff on RoboHelp software, and new mortgage tax
database
Create SOX-compliant templates for process flows, policies and
procedures
Document mortgage lending software application
Create on-line Help system for mortgage rate application
02/04 - 03/05 FieldCentrix Inc. Irvine, CA
Sr. Technical Writer - Consultant
Create installation and configuration guides, system
administrator and user guides, utility documents and release
notes
Create and edit on-line help systems
Manage project status through SCR change management system
Train junior staff on writing/editing essentials and how to use
FrameMaker software
Develop use case scenarios and provide use case testing of
software
05/04 - 09/04 Iteration 2 Irvine, CA
Project Mgr/Sr. Tech Writer - Consultant
Write response to Request for Proposal from Microsoft
Write and edit Microsoft Business Solutions Axapta software
installation
Rewrite exam and hints and tips for Axapta certification
Manage Axapta project while working directly with overseas
Microsoft staff
Manage deliverables working closely with development staff
Conduct use case testing of software to validate documentation
09/03 - 05/04 FileNet Santa Ana, CA
Sr. Technical Writer - Consultant
Principle writer for FileNet LADBS customer located in Los
Angeles
Work closely with off-shore developers to create a user guide
and on-line Help system using FrameMaker and RoboHelp for LADBS
software application
Meet with client's customer weekly to better understand the
product's purpose and how end users interact with the product
Conduct use case testing of software to validate documentation
03/03 - 09/03 V-Tek Diamond Bar, CA
Sr. Technical Writer - Consultant
Develop standards for newly-formed documentation team using
FrameMaker
Create end-user guides for student loan software using
FrameMaker
Train end-users on student loan software application
Edit the work of other writers
Create status and reporting documentation
Conduct use case testing of software to validate documentation
02/02 - 03/03 Symantec Corporation Santa Monica, CA
Sr. Technical Writer/Editor - Consultant
Senior technical editor for the Symantec Ghost product software
Editor to other staff writers and overseas customers
Diamond Andrews
05/00 - 10/02 FieldCentrix Inc. Irvine, CA
Manager, Technical Communications / Publications (Full-time)
Manage software technical writing staff and consultants -
including schedules,
contract vendors and budget
Instrumental in revamping look, content, and format of existing
documentation, with
measurable improvements in reducing Help Desk calls using
FrameMaker
Introduced the concept of task-based on-line help, which
enhanced usability of
on-line Help system, with results measured by customer
satisfaction using RoboHelp
Provide QA support by assisting in product testing, stress
testing, and assisting in
writing use cases
Principal writer for Installation/Configuration, Planning, and
Integration user guides,
product release notes, training guides, and internal tools
using FrameMaker
Train staff on newly adopted software applications
Developed training guides for new back-office software
application
Editor for all internal and external documentation
Acted as Product Release Manager for a major release, seeing
the product through
it's entire software development life cycle (SDLC)
1998 - 2000 Xerox Corporation El Segundo, CA
Project Manager, Customer Documentation- Consultant
Project manager for end-user on-line, hardcopy, and PDF
documentation
Determine documentation purpose, format, schedule and clarify
user
requirements, determine objectives, resource allocation, and
audience analysis
Design, produce, and maintain marketing collateral
Principal writer for training and user guides for DP Printer
product using FrameMaker
1996 - 1998 Candle Corporation Santa Monica, CA Documentation
Manager / Sr. Tech Writer (Full-time)
Manage technical writers writing software documentation
Write user guides, training manuals, procedures and
specifications
Perform configuration management tasks in support of software
development
1982 - 1996 Hughes Aircraft Company El Segundo, CA
Supervisor / Technical Writer / Facilitator (Full-time)
Supervise technical writers/editors/graphic artists in software
doc lab
Write user guides, training manuals, procedures and
specifications
Perform configuration management tasks in support of software
development
Facilitator for high-profile management teams focused on
restructuring the company
Create monthly/quarterly newsletters and other marketing
collateral
Diamond Andrews
Education Marymount College - Palos Verdes, CA
A.A., (English / Computer Science Emphasis) - June, 1995 (Phi
Beta Kappa)
UCLA - Westwood, CA
Certificate - On-line Documentation - March, 1987
Certificate - Technical Writing - March, 1987
CalPoly Pomona - Pomona, CA
Certificate - Business Management (I, II and III)
Loyola Marymount University - Westchester, CA
B.A. Computer Science (incomplete)
Help Desk Institute - 2007
Certificate - Help Desk Analyst
Hardware IBM TSO/ISPF, CMS/XEDIT, Apple Macintosh, PC/Compatibles
Environment UNIX, Win NT, Win 95/98, Win 2000, AS/400, Windows XP, Windows
2007
Software MS Office Suite, MS Project, FrameMaker, RoboHelp, Dreamweaver,
Adobe Acrobat, Lotus Notes, Outlook, Internet Explorer, Adobe
Illustrator, Adobe PhotoShop, Visio 2000, FrontPage, Visual
Source Safe, ClearCase, SnagIt, and WebEx. Knowledge of basic
concepts of SGML, HTML, BASIC, Fortran, and C++.
References are available upon request.
Contact this candidate