Manager Administrator
Resume:
Doug Hammond, LNHA, MBA
Worthington, Ohio 43085
e-mail: **********@*****.***
PROFESSIONAL SUMMARY
Successful leadership experience in 9 years of day to day operations of a
skilled nursing facility, including knowledge of and adherence to all
regulatory provisions and quality of care standards. Also experienced with
preparation of annual budget and operating plans.
EXPERIENCE
Executive Health Care Recruiter
Merritt Search Group, Columbus, Ohio, May 2010-Present
. Responsible for Interim and Permanent Placement services in LTC
facilities throughout the United States.
. Provide LTC expertise on a consultant basis.
Administrator
Echo Manor Extended Care Center (Peregrine Health Services), Pickerington,
Ohio, February 2009-May 2010
. Selected by new owner of Lutheran Village to direct operations and
refurbishment of newly acquired Echo Manor.
. Achieved 100% census capacity within two months of taking
Administrator position. Census was at 60% capacity four months prior.
. Achieved net income of 1.75 million for fiscal year 2009, making my
facility the highest earning out of the central Ohio
buildings
. Successfully reduced overall operated expenses by 5% within first three
months.
. Developed and implemented employee satisfaction committees that lead to
Echo Manor ranking in the top 4 facilities for employee satisfaction
within the company.
. Created a very successful fine dining program that greatly improved
customer satisfaction
Business Office Manager/Administrator
Lutheran Village of Columbus, Columbus, Ohio, August 2008-February 2009
. Responsible for all business office functions of large CCRC and
improved cash flows and revenue cycle during transition to new
ownership
. Decreased days in AR by better than 20 days in less tan 3 months
. Promoted in winter of 2009 by new ownership to sister facility, Echo
Manor, to become their Administrator
Administrator
Estate of Karen and Jim Divebliss, Lancaster, Ohio, March 2008-August 2008
. Administration of Estate valued in excess of 3 million dollars
. Lead operations of wholesale/retail business
. Managed operations and sales of 12 residential/commercial rental
properties
. Responsible for federal, state and local filings of income and estate
taxes
Administrator
The Laurels of Mt. Vernon, Mt. Vernon, Ohio, August 2005-March 2008
. Lead operations of a 109 skilled nursing facility that averaged 25
Medicare per day and exceeded 8 million in annual revenue.
. Chief Sale's officer for facility that lead area in Medicare revenue.
. Exceeded budgeted annual operating income each year since taking over
position.
. Obtained highest internal QM&I score in the company for the year of
2007.
. Obtained no more than five minor citations during successful annual
``ODH surveys.
. Received zero complaint surveys in 2007.
. Achieved 100% census for the past 2 years.
. Reduced Workers Compensation claims by 50% during first two years.
. Obtained highest average Medicare and total census in more than 4
year.
. Successful implemented resident focused programs such as fine dining
and menu style ordering.
Assistant Administrator
First Community Village, Columbus, Ohio, March 2001 - August 2005.
. Lead Business Operations Team responsible for implementation of proper
billing and A/R procedures.
. Lead A/R committee that reduced Days in A/R from 37 to 30 days.
. Successfully managed operating budget in excess of 1 million dollars.
. Cut Agency expenditures by 85% over two year period.
. Achieved consist 95% occupancy for SNF since 2001.
. Served as Chairman for the Security section of HIPAA implementation.
. Created Nurse Boarding Program that increased RN and LPN retention.
. Worked with Administrator to train/coach managers on empowerment of
facility staff.
. Wrote policies and procedures for all business office functions.
. Responsible for all business systems including resident billing,
statistical reporting, accounts payable processing, purchasing and
inventory control, and medical record organization.
. Prepared annual operating and capital budgets and monthly variance
reports.
. Coordinated and maintained vendor contracts.
. Served as admission coordinator and payroll processor back up.
. Assisted in selection and coordination of contracted
Housekeeping/Laundry services.
. Lead numerous process improvement teams.
. Conducted investigations and reports of allegations of
abuse/neglect/misappropriation.
. Served as Preceptor for OSU students currently enrolled in HC
Administration
Business Office Manager
Pickerington Nursing and Rehab Center, Pickerington, Ohio, June 2000 -
March 2001.
. Hired, scheduled and evaluated all business office employees including
account receivable and payable clerks, supply clerk and receptionist
staff.
. Served as payroll processor and employee benefits coordinator.
. Served as OHSA compliance officer.
. Member of various facility and corporate QA committees.
EDUCATION
Masters of Business Administration, Executive MBA Program, Ohio University.
Ohio University, Athens, Ohio, Fall 1995-June 2000.
Bachelor of Health Sciences, Long Term Health Care Administration Major
Certificate of Gerontological Studies
SKILLS
Microsoft Office, Web page design, IS/Network troubleshooting
PROFESSIONAL DEVELOPMENT
Total Quality Advantage
Quality Management Skills
International Business Consulting project in Estonia through Ohio
University College of Business, July 2004
References
Judith Wright, Administrator
First Community Village
1800 Riverside Dr.
Columbus, Ohio 43212
Mike DePaola, Vice President of Health Services
Chancellor Heath Services
4100 Regent Street
Columbus, OH 43219-6159
John Fillopovich, VP of Human Resource
Peregrine Health Services
1500 Old Henderson Rd.
Columbus, Ohio 43212
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