Customer Service Administrative Assistant

*** ****** **, ******, ** *****-****

Phone 703-***-**** . E-mail *************@*******.***

Carmen L. Cruz

Objective

Expand my customer service and general office

skills.

Work experience

Dec. 2005-Jul. 2010 Capital Hospice

Office Assistant

Answer and triage incoming calls, various clerical,

filing and correspondence duties. Assist the

office manager with smooth office function. Stock

and organize medical supply room.

Answered upwards of 300 calls per day.

Triaged calls throughout the company (7 offices,

500+ employees).

Prepared paperwork and reports for multiple weekly

staff meetings.

Coordinated the schedules of 20+ certified nursing

aides.

Facilitated the pick up of durable medical

equipment from patients' homes.

Sorted incoming US and interoffice mail.

Virginia Association of Hospices 2008 Dream Team

Administrative Assistant

Terrific Teams award, June 2009 - assisting with

office move

Terrific Teams award, April 2010 - participation in

the Malawi Chari-Tea

Feb. 1999-Dec. 2005

Cracker Barrel Old Country Stores

Cashier/Retail Associate

Ran cash register and facilitate sales transactions

on the shop floor.

Ran transaction in the forms of cash, check,

military voucher, gift certificate, traveler's

check.

Helped unload and backstock retail trucks worth

$12,000 - $60,000.

Organized thematic stock displays.

Promoted to PAR 4 in cash and retail.

Promoted to Skill Trainer in cash and retail.

Participated in training in-coming store managers.

Employee of the Month, January 2004, Denton, TX.

May 1998-Feb. 1999

Azalea Acres

Receptionist & Accounts Payable Clerk

Answer incoming calls. Organize accounts payables

and present them at appropriate times to the boss.

Organized various venders going back several years,

finding multiple payments in most.

Set up a calendar showing when each bill had to be

paid and how many payments were left.

May 1997-May1998

George's Pasta & Pizza

Waitress

Wait on, serve & bus tables. Take to-go orders.

Education

Sept 1993-Jul 1997 Chantilly High School

Advanced Studies Diploma

GPA: 3.0

Received letter & pin for the Forensics Team.

Software/System Skills

Microsoft Office: Word, Excel, Publisher,

PowerPoint.

Typing Speed: 50 wpm.

References

Available upon request.

Contact this candidate