Customer Service Assistant

Kathy Stefanik

****B Hidden Meadows Dr.

Walled Lake, MI 48390

Phone: 248-***-****

e-mail: abkqeo@r.postjobfree.com

PROFESSIONAL EXPERIENCE

RHP PROPERTIES

November 2005 - January 2010

Operations Assistant

Property Management - Managed all resident applications. This entailed running a credit

and criminal background check on all applicants and analyzing each report to qualify for

residency. Arrived at solutions to make the applicant a better candidate for residency.

Accounting of home purchases, payment defaults and abandoned homes. Communicated

with residents in resolving problems arising at the mobile home parks. Assisted in yearly

budgeting.

DURR INDUSTRIES, INC.

April 2003 - July 2005

Executive Assistant

Coordinated efforts with Director of Finance in maintaining confidential office files and

financial reports. Responsible for scheduling appointments and meetings and managed all

his e-mails. Created financial cost reporting graphs on Excel and maintained them on a

monthly basis. Reporting of quarterly litigation report. Assisted Accounting Department

in Accounts Receivable and Accounts Payable during down times.

JERVIS B. WEBB COMPANY

Dec. 2000 - Feb. 2003

Executive Assistant

Worked directly for the Vice President of Field Installation. Accounted for purchases

and rental spending for various jobs. Assisted Payroll Manager in doing payroll for the

field superintendents and hourly union employees. Accounting for field hours spent on

each job.

Ÿ Worked with an outside company in setting up an internal system for training of

company employees to be Safe2Work certified for the automotive companies.

Guiding employees in on-line testing

Ÿ Member of Quality Achiever Committee

A & W RESTAURANTS WORLD HEADQUARTERS

Jan. 2000 - Dec. 2000

Executive Assistant

Worked with the Vice President of Construction. Coordinating and tracking the opening

of new franchise restaurants. Communicated with restaurants as to the progress of

construction. Assisted in forecasting the departmental budget.

Ÿ Successfully achieved setup of the construction department from an administrative

standpoint

Ÿ Acquired knowledge in creating and updating of Excel worksheets

HENRY FORD MEDICAL CENTER

June 1990 - Jan. 2000

Customer Service Representative/ER Technician

Arranged hospital admissions. Communicated with physicians and nurses concerning

patient status. Recorded statistical counts of patients treated. Analyzed charts for

completion. Handled all incoming calls. Advised and directed patients with questions

and problems.

Ÿ Created and implemented a visual system for locating instruments

Ÿ Determined patient needs and responded to concerns and issues

VOLKSWAGEN OF AMERICA, INC.

April 1979 - June 1989

Production Purchasing Assistant

Setting up of tool contracts with vendors. Assisted buyers in bidding process. Expedited

part shipments. Coordinated the flow of production parts.

Facilities & Equipment Purchasing Assistant

Processed purchase orders and vendor contracts. Expedited shipments of overdue

materials and communicated with departments.

Traffic Department Analyst

Responsible for scheduling of company aircraft. Scheduled commercial travel

reservations for corporate executives. Reported directly to the president’s office as a fill

in for a special assignment. Analyzed rates from tariffs. Made billing adjustments.

EDUCATION

Associates Degree in Business Administration

Oakland Community College - Farmington Hills, Michigan

TECHNICAL/COMPUTER SKILLS

Ÿ Intermediate Excel, PowerPoint 97, Outlook 98 - New Horizons Computer Learning

Ÿ Office 97 Course (consisted of Word, Excel, PowerPoint and Access)

Ÿ Microsoft Works Class - Entailed use of spreadsheets, formulas/calculations and

databases

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